My service doesn't work. It hasn't worked since about 3 weeks after we got it. I called in and was hung up on by rude customer service.

  • 1
  • Question
  • Updated 12 months ago
  • Acknowledged
I hate this service it is expensive and doesn't work!! we try and try to load stuff but I cant even download pics from text messages half the time. we try and try to use it but cant. We are supposed to get 25MBPS but cant even get 10 half the time. I was told its bc we went over our monthly Allowance !! We pay 80 bucks a month and cant use this servive at all. Even when we were supposedly bellow our allowance we still couldn't use it!! All of our usage comes from trying to use it. It is garbage its a rip off. Its supposed to be unlimited but we cant even use it!! I really want to cancel!!
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Brooke Roberts

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  • frustrated

Posted 12 months ago

  • 1
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Matt B, Viasat Employee

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Brooke,

I'm sorry to hear that you've had a bad experience!  Send us an email, and we can take a look to see what's causing it!

ViasatListens@viasat.com

Please be sure to include your account number, phone number, or email address attached to the account.