My secondary accounts have never migrated.

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  • Updated 3 years ago
Here is what the exede\wildblue website says:

"UPDATE: Email migration complete.  All exede.net and wildblue.net email addresses have been migrated to a new platform."

My primary account finally got migrated after three tries;  but when I inquired about my secondary accounts, I was told that some still need migrating.  This has been going on for weeks. Could someone please do something about this?

Thanks. 
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Toni

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Posted 3 years ago

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Brad, Viasat Employee

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Hello Toni.

We are fully finished with our migration. How are you accessing your emails? If you go to go.wildblue.com or go.exede.com (if you have an .exede.com email) you should be able to access them from there. If you are using a phone or email client it might be a matter of changing the settings. Otherwise, I would strongly recommend calling in to 855-463-9333 so that if your email truly haven't switched over correctly we can escalate it to the Zimbra engineers
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Toni

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Thank you, Brad.  My primary account is fine.  I access it by going to go.wildblue.com.
 My secondary accounts do not show up under manage your accounts, as they did previously.

 I have called the migration team several times.  I get transferred around and finally wind up with someone telling me that, despite the exede-wildblue announcement, all secondary e-mail accounts have not been migrated, but that mine will be soon.  I am told that I willreceive an email when these accounts migrate.  About a week and one-half ago, I was assured that my problem would be escalated to a higher level.  I have heard nothing and fear they have lost those emails.  No one has told me simply to try to access the secondary accounts. (and I still do not know why the accounts are not appearing under manage my accounts).

I would like to try accessing my secondary accounts;  but the last time I tried, before I was even migrated, someone at WB tech changed my password to get into them and then I was locked out of my primary.  I had to go back and have them change that password.  Since then, I have been literally terrified to try to access my secondary emails because I may get locked out of my primary again.  Don't forget, it took  the migration team many phone calls and three tries before I even got all my primary account emails.  I decided to wait until I received an email migration message for each secondary, as that was what the migration team advised.

I also had a problem with my Thunderbird account, which no one could fix until I was elevated to a Level 3 tech, who did a terrific job. 

Could you please help me out?  I have a whopping case of Zimbra exhaustion.

Thanks,
Toni