my router requires constant rebooting. How do I correct

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  • Updated 2 years ago
My router requires frequent rebooting. Does exede need to replace the router?
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Gary

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  • extremely frustrated

Posted 2 years ago

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Michael

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Are you in Liberty Pass? If you are, that means that usually means that your speeds are slow, your router gets confused. They came and replaced the modem from Excede on Saturday, and I still have speeds of a snail. If you are not in Liberty Pass, then it just shows how inconsistent Excede's speeds are.
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Brad, Viasat Employee

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If the router itself keeps going out you might want to contact the manufacturer to see if a replacement is warranted
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Jim, Champion

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Many people say "router" when they mean "modem." Unless have Exede's new Wifi modem, your router is not Exede's responsibility. Perhaps you purchased a router from an independent dealer or an installer. In that case it is the dealer or installer you need to deal with if your router is bad.
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Jim, Champion

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Many people say "router" when they mean "modem." Unless have Exede's new Wifi modem, your router is not Exede's responsibility. Perhaps you purchased a router from an independent dealer or an installer. In that case it is the dealer or installer you need to deal with if your router is bad.
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Grumpyoldman

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Jim this for the most part is correct, but I have seen instances where a router will not function with one modem but will with another. Who's at fault there?  You pays your money you takes your chances! Oh BTW the excede "router" is not a router but a modem sharing port between a wired and wifi network. Neither one is aware of the other. On the other hand a real router would provide visibility to both unless you went out of your way to do otherwise.  
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Grumpyoldman

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Gary,
there are 3 things you can do before calling for service. First Check all your connectors to ensure they are tight and not corroded. Then checks the cable for cuts or nicks that show or damage the shield. If you find something like that the cable should be replaced. And finally check the dish head for gaskets/seals that look like they might be hardened or leaking. Obviously you can't repair all these things yourself, but an ounce of prevention is worth a pound of cure. It also helps the service tech to come prepared for the job.