My old emails and contact lists did not migrate to the new platform

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  • Updated 3 years ago
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Is this just part of the process and delayed or is there something I have to do to be able to access my old emails? My understanding was we did not have to take action but all would migrate to new platform. Thanks!
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JENNIFER LYVERS

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Posted 3 years ago

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Henry

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I'm having same problem. How long does the transition take once it has begun?
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Virginia Ralston Olson

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Mine did not come through either and I am in near panic mode as I have several e-mails for traveling that I did not get a chance to print off - such as an e-ticket last night.
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JENNIFER LYVERS

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I just finished a live chat with a "specialized email agent" but all they could say was that they recognize this as a common problem and are working to correct it as soon as possible. I was hoping for a better answer and voiced my opinion about how inconvenient it is but the agent just said we would be notified when it was corrected.
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TONY JOHNSON

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Only emails that are showing in this new format (which appeared first thing this morning) are really old ones from 2013.  What's up with that?  I sent a test email from another account and it didn't arrive.  We not only do personal correspondence but business correspondence as well.  Not happy.  Not happy at all.  In the midst of business, as we speak, and the correspondence up to this point is GONE.  I do not have time to call and wait and wait and wait, also tried chat option but there's a wait there, also.  We've ignored the Google Takeout info because as far as I know we haven't used any Google Apps.  In the meantime I'm scrambling and looking around in case there's something we're unaware of.  If we lose business over this it's going to get ugly.  
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HMC1940

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All my addresses and mail everything migrated over. So far NO problems. I have 3 panes side by side--first pane on left all my mail folders. Next folder is list of messages. Third pane which is larger is where message opens after clicking on it in second pane. 
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Brad, Viasat Employee

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Hello everyone,

This is a known issue tied our migration last night. This is a known issue and our engineers are currently fixing the issue. Once resolved your emails will show. It should be fixed within a few hours. Thank you everyone for your patience

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