My internet has been extremely slow and almost nonexistent the last couple of days

  • 1
  • Problem
  • Updated 1 year ago
  • In Progress
Photo of Lisa Waugh Hulscher

Lisa Waugh Hulscher

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  • frustrated

Posted 1 year ago

  • 1
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Diana, Viasat Employee

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Hi Lisa, We're sorry to hear that.  There are many reasons that can cause the service to slow down.  Please send your account and contact information to exedelistens@viasat.com and we'll take a look at your account.
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xode0000, Champion

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What does your page at http://192.168.100.1 look like (this communicates only with the Exede modem and does not access the internet at all)?  If you want to post the screenshot here, make sure you remove all account information such as MAC address.  In particular, what does SNR and IFL look like?