My first VS2 issue. . .

  • 1
  • Problem
  • Updated 5 months ago
I have encountered my first issue. And it happens every single time without fail.
If signal is lost to a storm, the modem successfully reconnects on its own, but WiFi refuses to send or receive data. The router is aware of and connected to all the WiFi devices, however nothing works. A reset of the modem is the only thing that gets WiFi devices to work again. I have become very dependent on the apps reboot function for when I’m away from home. I have not yet tried bridging the modem to my own router. Any ideas or suggestions?
Photo of Nathan Hart

Nathan Hart

  • 253 Posts
  • 78 Reply Likes

Posted 5 months ago

  • 1
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 753 Reply Likes
My best educated guess would be that you have a bad modem. Here in the panhandle of FL we lose signal due to weather on a fairly regular basis this time of year and I haven't experienced the problem you are describing. 

When they come out to swap the modem, do me a favor and post back if they ran into any problems.

Andy
Photo of mferner

mferner

  • 251 Posts
  • 55 Reply Likes
Hi Andy Are you an installer? Well I got viasat2 put in Friday and I have the 50MBPS plan and speeds have been 70mbps around the clock! my question for you is if beam ever gets busy and they put me behind others after 100gb of use well I be put behind others on my plan or others on my beam? Also will I be slowed down all the way below 1MBPS in the evening or will It be like down to 10mbps or something? Im in north central fl, about a hour west of Gainesville on the west coast!
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3495 Posts
  • 2030 Reply Likes
You are worrying way way too much about getting slowed down. There isn't going to be that many people paying 150+ per month in the first place, and your beam is smaller so there won't be as many subs on it.

That being said, if you burn say 500+ GB of data in a month, they might purposely throttle you down.
Photo of mferner

mferner

  • 251 Posts
  • 55 Reply Likes
Ok Good to know Im not really worried as long as I have at least 5-8 mbps speed! Just dont wanna deal with what I did on viasat1 after going over 150GB
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 753 Reply Likes
Mferner, yes I'm an installer. You must live in the Cross City area.....used to drive through it all the time on my way to Tampa. I wasn't aware that the small beam went that far down....good for you. 

As for your question. Who knows. I've been told way too many things in the past only for them to change their minds and the rules later. That * will get you every time. 

Andy
Photo of mferner

mferner

  • 251 Posts
  • 55 Reply Likes
Yes I Live Between cross City, & Old Town! Thanks I know viasat1 beam covered North central FL and parts of south georgia! But the installer told me viasat2 beam just covers north central FL so the beam dont cover as much area as viasat1 beam! and since I have gotten the 50mbps plan on Friday my speed has been around 70mbps 24/7
Photo of Nathan Hart

Nathan Hart

  • 253 Posts
  • 78 Reply Likes
Will keep ya posted. Thanks for the reply.
Photo of Hfcomms

Hfcomms

  • 105 Posts
  • 142 Reply Likes
I had a similar issue with the Viasat system at work.  But with that modem the Wifi connections were fine but it kept dropping the wired connections.  A service call with a modem swap out fixed everything.  The worst part was navigating thru the level 1 of tech support to be able to talk to someone who could actually authorize the service call.
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 753 Reply Likes
If you ever know that you need a svc call but are getting a lot of flak, you can always unplug the power cord. No power instantly generates a svc call. 

I used to have people do this with Dish all the time when they needed a receiver swapped out, otherwise they would waste an hour of their life performing useless diagnostics. 

Andy
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3499 Posts
  • 2039 Reply Likes
Sort of reminds me of the old Gateway Computee Tech support. You had to go through a ton of diagnostics, but if you said one thing, they would immediately jump you to level 2 support where you could actually accomplish something.
Photo of Bev

Bev, Champion

  • 3076 Posts
  • 1291 Reply Likes
same with the games I do tech support for. Procedure is to jump through a few hoops, okay, a lot of hoops, all directed at user end problems or errors but, there is a key to get past all of it and, get the attention of senior support without jumping through hoops on each one. (different criteria for each game to escalate to senior support.)