Slow speeds

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
This is my speed.. I had 30 GB of data...and the speed was slow.. Now I thought I got a better deal with the 150 GB ... and the speed is even slower than slow!
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Elaine

  • 46 Posts
  • 17 Reply Likes
  • Frustrated

Posted 2 years ago

  • 1
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Garth Wells

  • 3 Posts
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I'm sorry to say I only have bad news. That is slow as to what you should be getting but just wait until you hit that data cap.. it's almost unusable but I guess a person can't really complain after they hit their data cap.
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Diana, Viasat Employee

  • 2260 Posts
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Hi Elaine,   

Dueto the nature of satellite-based internet service, there are many variablesthat can affect speeds, including, weather at ViaSat’s facilities or at thecustomer’s home, network congestion, a misconfigured home network or outdatedcomputer equipment and software.  Because of these many variables, ViaSat cannot guarantee any particularspeed to you.
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Elaine

  • 46 Posts
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The weather was and has been fine.. .I understand bad weather can effect it.. I asked them if I had the lasted up to date equipment .. they said I had the second best and I would be fine.. being exede saying this. .. and as for the Congestion.. well it must be congestion 95% of the time... because my speeds are slow slow slow...... never even just slow... but slow slow slow.. The congestion needs to be freed up.. I'm paying for a service that half the time I have to use my Phone's internet to get anything done... You need to open a whole for more internet to go through.. Not my fault about the congestion or the equipment... Please get it fixed.. ViaSat can guarantee that I will pay ,.,... but won't guarantee that I have service.. What's up with that.. If I don't have the service they promised I should not be charged.. I mean once in a while I could see...but ALLLLLLLL the time is unacceptable .. I can't even get my account # pulled up because it's so slow.. so I can't even get on ViaSats (exceed) to get my account #.. Please get this fixed.. I see others having the same problem so it's not just me... Please fix it.........
Elaine
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Jim16

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Elaine, 7.8mbs is not slow.  Your speed is fine to do whatever you want to do on the internet.  You can even stream Netflix with a lot slower speed than that.  If your having problems with that kind of speed than you have issues with something else.