More Data Shenanigans

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  • Updated 2 months ago
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So yesterday, I decided to give my computer a rest and concentrate on other things, like chores on the property.

I set up the download scheduler to download some items during the LNFZ, giving plenty of buffer time between the start and stop times.

I checked my usage according to Viasat at midnight.

I checked it again this morning at 7:00 am.

According to Viasat’s method of accounting for data, I used 700 mb yesterday. An unheard of amount for me who has been keeping track of Viasat’s daily records for many years. And I was outside doing chores!

One way for Viasat to increase revenue without raising monthly fees is to tamper with the data usage calculation.

If true, this would be more smoke and mirror tactics, just like implying an expected  download speed of 12 mbps when its actual occurrence is miniscule or stating (not implying)  that we should expect download speeds in excess of 1 mbps after reaching our monthly allowance.

I have traveled all over the world. I found these smoke and mirror tactics in third world bazaars. I did not expect to find them in the US from large corporations.
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MEM

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Posted 2 months ago

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Old Labs

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Once again Glasswire, Networx or a router having robust traffic analysis feature will allow you to confirm the accuracy or inaccuracy (as the case mat be) of the Viasat usage counts. The burden is on you to demonstrate that the data isn't being used by you or on your behalf - offer up some evidence other than a simple anecdote and most here would back your interpretation/conclusion or offer up further explanations that you may not be accounting for.

I've already provided you with a screen capture of what Glasswire can do for you. Here's what a reputable router can provide (ASUS RT-AC3200 out of the box with no third party firmware - even has it's own download scheduler but haven't really used it):

  

That's my last 24 hours of usage and it provides cumulative totals for each of my two devices. I can see how much data was used each hour and from there can also drill down into more detail on each device. Note that despite having Windows Updates disabled altogether, I still get some Windows Update usage.

Looking at Glasswire, the usage on each device is consistent with that of the router (with some minor rounding errors encountered).

Comparing both against the Viasat usage accumulation during that period shows no significaant differences. But those are my results, I obviously have no complaint (in fact Viasat's count is actually slightly lower than both of those) but YMMV - as previously noted I've only had ONE unexplained discrepancy in my history of using Wildbue, Exede and Viasat services. History is not an indicator of future results and I don't trust the fox to guard the hen house. The only thing this demonstrates is I don't have a problem and am only suggesting you need to provide some more compelling evidence that you are ;)
(Edited)
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Old Labs

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But to answer some of those questions which have been answered in the past both here and on the other forums:

1. The modem counts data usage and is periodically polled (under normal circumstances every 15 minutes although it can be up to 24 hours later - best guess is that modem uses some form of differential reporting and doesn't maintain the count across polling boundaries. With a keen eye on an idle connection you can actually observe (the lights on the modem exhibit a pattern) the exchange as it occurs - I've done this an note that the usage meter is updated immediately after that exchange. This is why you should not see any data accumulation during an outage. Once the outage is resolved you may see some immediate accumulation as the modem catches up from the missed reporting intervals. Polling appears to be initiated from the server side. 

3. None until the reboot is completed and the modem goes fully online.

4. None - FWIW I've been experiencing repeated software/firmware downloads on a daily basis (sometimes twice a day) for well over a week now duie to a failed download - none of it is showing up.

As noted you're not going to get any direct answers on a site that is a marketing department extension.     
(Edited)
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MEM

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"As noted you're not going to get any direct answers on a site that is a marketing department extension."

I know that but the audience is more than a handful of Viasat employees.
My intended target is the silent majority of Viasat users.
Viasat may make changes if the roar is loud enough.

BTW, what marketing department would allow such negativity on their forum? Are they plugged in?
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Old Labs

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Keep roaring ;)

But don't be surprised when others disagree in a public social media venue.
(Edited)
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MEM

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Old Labs,
I deleted my post based on your valid comments to me.
I received confirmation that the post was removed.
However this post still appears on my PC.
Is there a situation where posts cannot be removed or deleted?
Thanks.
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Old Labs

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I believe that once someone replies (or follows your post or even likes it) you are unable to self- delete and requires moderator intervention. That's also true of editing one's posts.

Also beware of browser caching when somethings showing that should not. GetSatisfaction isn't particularly cache friendly.     
(Edited)
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Diana, Viasat Employee

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Hello MEM,  When did you turn off your computer to do chores? If there was data usage before and it had not updated, you will see that usage, if you used data after LNFZ. 
Please send an email to viasatlistens@viasat.com and will get you the details of your data usage. Include your account and contact information.
There is no smoke and mirror tactic! At Viasat, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.  Diana
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MEM

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"There is no smoke and mirror tactic! At Viasat, customer satisfaction is something that we take very seriously and would never compromise under any circumstances.  Diana"
And how do you know that? Do you have access to the accounting software that determines data charges? Or have you been told that and just accept it.
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Mohammad Hussein al-Baghdadi

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Just like religion. Believers believe because their parents told them it was true. And how did these parents get such certain knowledge? Because their parents told them so. And how did these grandparents get their certain knowledge...
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Andy Schack

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And THAT is why I put things to the TEST. You can either get to the truth or complain. I tend to be the type that likes to get to the truth. See my post below.

Andy
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Andy Schack

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I put this "they stole my data" theory to the test a while back. I had a showroom modem that had a 10gig/mon allotment. I left it unplugged for over 3 weeks and pulled up the usage in SVT....zero gigs. 

That's one of the reasons I quit posting here for a few months...got tired of all the "they stole my data" threads. People need to be proactive. Old Labs has detailed over and OVER how to monitor your data usage. Me? I use a Netgear router that has the Netgear Genie software, it has an internal usage meter which shows exactly how much data you are using. 

Andy
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Steve Frederick, Champion

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Like Old Labs and Andy Schack, I have an ASUS router with a good data monitoring feature. I have never had a difference in data shown in the Viasat meter compared to what my router records. I know that it can happen, but with a good router monitoring usage, it would be easy to catch when the modem is showing more data usage than the router. I have been with Wildblue/Exede/Viasat since early 2008.
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Jim16

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There are people who will ALWAYS blame someone else for any issues that pop up in their lives.  What that does is prevents those issues from ever being resolved.  MEMS is going to keep on posting that Viasat is stealing his money and he will still keep on giving them money every month to steal.  Makes perfect sense to some I guess.
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MEM

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The United States has some problems with its criminal justice system. Most people know this. Nevertheless, most people are not going to move to another country.
That does not mean they should just give up and accept the corruption in the criminal justice system. They owe it to themselves and society to try to improve things. 
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Ivan Bludnik

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Looks like Jim16 is let out on Fridays. Good behavior? Probably not. Fumigation? Probably.
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GabeU, Champion

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I use a Netgear router that has the Netgear Genie software, it has an internal usage meter which shows exactly how much data you are using. 

Same here.  Plus Glasswire and Networx, though the latter I use piecemeal.  Glasswire is always up and running.  

One of these days I'll invest in one of the Asus routers that can run the Merlin software so that I can see data use by device, but for now the total given by Netgear's Genie software is good enough in conjunction with Glasswire.  
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phinneus

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I notice a lot of push towards Asus routers here. While they are a great router. ANY router that can be flashed with tomato USB firmarare has excellent tracking also and there is a vast majority of routers it supports.

My point is you may not need new hw for monitoring. Your current router could just need new software to take advantage of the feature.

Also not that Asus comes preloaded with good monitoring. Flashing a router has some risks so make sure you do your homework or use an old router first like I did.
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Deku, Champion

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uhhhh to be honest... just looking at what people tend to reply back to MEME!!! which i would like to call it... cause think of it... MEM kinda sounds like memes or something like that :v no offense though :) just thought is say that :P

also... old labs did try to help you out... but yet... it kinda sounded like... mem tried to tell old labs about the current situation... old labs did try to help mem... but yet... it sounded like mem didnt want the help... also... i missed of what mem said to old labs... cause i seen old labs saying keep roaring and stuff XD which was kind of funny to be honest XD cause... all what old labs was doing was trying to help mem... but yet... tried to convert the topic and go into details and stuff about there data loss and stuff... BUT!!! ive gotta hand it to old labs :) cause... she told the truth and stuff :) 

mem... its up to you to either download what old labs has told you to download... OR... you can just keep on using up your data even though you dont know whats going without any programs :P also... what jim16 said about you keep on paying viasat and so viasat can steal your money :P its up to you of what you want to do :) 

everyone has tried to help you... but yet... you dont want to even try and do things onto your own :P so yeah... its going to be your loss though :v
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MEM

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Deku:
You will understand after you learn English. I am not surprised that you don't know what is being discussed.
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James Besser

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MEM people are being nice too you,trying too help you. And you turn around bash them. Deku very nice person  I take it personally think spelled that wrong .that you were nasty too her. If your unhappy no one stopping too go some were too get internet. play nice 
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Deku, Champion

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@MEM ummm actually... I DO SPEAK ENGLISH FOR GOODNESS SAKES!!! DO YOU NOT KNOW THAT I HAVE A SPEECH PROBLEM AND STUFF!!! I HATE IT WHEN PEOPLE ALWAYS FRICKING SAY... oh i will understand after i learn english!!! YOU KNOW WHAT!!! IVE HAD PEOPLE SAY THAT TO ME MULTIPLY TIMES!!! I WAS BORN INTO THE UNITED STATES OF AMERICA!!! I LEGIT HATE IT WHEN PEOPLE ALWAYS FRICKING SAY THAT STUFF TO ME!!! oh of how i would LOVE to say something back to you right now!!! BUT!!! imma not going to!!! cause... i know i will get my comment removed AND my champion status removed!!! IVE HAD MEDICAL ISSUES GOING ON WITH MY FRICKING LIFE!!! I HAD TO GO TO SPEECH THERAPY WHEN I WAS IN ELEMANTRY SCHOOL!!! I STILL HAVE THAT SPEECH PROBLEM TILL THIS FRICKING DAY!!! AND I HATE MY SPEECH!!! ALL I WANT TO DO IS SPEAK NORMAL ENGLISH!!! NOW!!! IMMA BURSTING OUT INTO TEARS NOW QUIETLY!!! SO MY MA WONT HEAR ME!!! CAUSE OF WHAT YOU SAID ABOUT ME LEARNING ENGLISH AND I WILL UNDERSTAND IT AFTER THAT!!! i just wanna curl up into a ball and cry non-stop for an entire week now!!! you made me feel so dang awful!!! now... i feel ashamed to even be on here onto this forum... if someone is going to say stuff like that to me!!!
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Ivan Bludnik

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As Shakespeare wrote "Thou protesteth too much".
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Deku, Champion

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@Old Labs @>@ OH MY GOODNESS!!! YOU FOR REAL!!! @>@ OH MY GOODNESS!!! @>@ i legit have no words at all @>@ imma just shocked of what you said @>@ i just have no legit words right now @>@
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MEM

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Bev,

I am glad that you say your grandfather was happy, despite what you perceived as his complaints. 

I am exceptionally happy. God and society have been very generous to me. I could not possibly have hoped for a better life. I never thought I would end up so blessed.

Regarding what you perceive as my chronic complaints, the only complaints that I have made in the past five years have been directed at Viasat or some of its Champion forum members. To assume otherwise would be incorrect.

I help the unfortunate through my charitable givings, I contribute to the community through civic clubs such as Rotary (an officer), I have never sued anyone, I have never been sued, my credit raring is 815 (which means I don't stiff people), and I generally like most people. I have some of the most loyal friends ever who would give me the shirt of their back because they know that I would do likewise.

I have been hard on Viasat and one particular forum "champion" because their actions support my responses.
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Deku, Champion

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@MEM uhhh i know you wont respond back... BUT!!! you should just treat everyone equally... NOT just one champion at all -_- also... if your credit raring... (which should actually be credit rating not raring XD ) then... imma happy for you :3 also... do you ever give your shirt off your back for anyone OTHER THAN you friends??? cause... if an homeless person asked you for money and they told you there story of how they became homeless... would you give them money OR would you actually try and buy them clothes, food, new shoes, new backpack, blankets, a pillow, and so many more... plus... god has given me so much into my life also... imma greatful to the lord... IF you are that happy and if god has given you so much generous to you... maybe... you should give some of that generous to homeless people OR the poor people who hardly have any money and are just trying to make ends meat :3 cause... ive been there while my ma is making ends meat... we are still making ends meat till this day... it just i hope our food ends until this month... if not... my ma and i will go to the food bank in town as usually every month...
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MEM

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So here is a promise Jim16.

Since I know you are a jerk who tries to sabotage this forum, and since you think I am the same, let's both voluntarily drop out of this forum.

The net result would be a forum free of your abuse and antagonism to many decent honorable people who seek advice without your "CRAP" (your word which is so often used by you, not mine).

As for me, I will miss the sincere advice I have received from the honorable forum members.I have never found your advice to be useful and almost always cloaked in sarcasm and derision. This is a common know it all tactic used by insecure people trying to prevent others from realizing just how little you actually know.
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J&J

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So since Jim16 scorns you with truth, you would have him disappear.  That's mighty big of you offer to leave too, except, there are more like you here but only one Jim16.  Naw, if the only light in the room is extinguished, the whole room will be dark.
 
Jim shines the light of truth  on you and your kind for all to see.  We won't be stumbling in darkness with him here, suggest offer be denied.
 
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J&J

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Re: Jim16, Champion,

It appears Ivan BludnikMEM, and Mohammad Hussein al-Baghdadi don't appreciate the comments made by Jim16, Champion.  

Here's how it works people; You say what you will and expect some form of approval, even hoping others will join your point of view.  Your perception of free speech is one where we all have free speech, as long as we agree with you, including Jim16.  A problem occurs when someone doesn't bow to you and your ideals, that is to say, they disagree.  Jim16 speaks the truth and sometimes that truth hurts, and since you have zero tolerance for pain, you wish to shut him up.   Crap in one hand and wish in the other, then tell us which one fills up first.  There will always be opposing points of view so someone will eventually tell you when you have reached the point of no possible further progress in your quest, whatever it may be.  If you have a problem and people tell you about solutions to that problem but you keep insisting on doing the same thing over and over again expecting different results, that is insanity. 

If you think ViaSat has rigged the data tabulation in their favor on your account, prove it, as the burden of proof is on the accuser.  Speculation and threats of spreading your diatribe to other venues seeking support and recognition to your suspicions is libelous prejudice (condemnation prior to investigation).

Jim16,  Fear not, the truth shall set you free.
 
(Edited)
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MEM

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Judge & Jury,

I think you should re-read my comments.

You say " If you have a problem and people tell you about solutions to that problem but you keep insisting on doing the same thing over and over again expecting different results, that is insanity" That statement is propaganda promoted by a few of my detractors.

My problem is that Viasat is unwilling to share with us how exactly they calculate data. I have stated this over and over again. What part of this do you not understand. I can see my electric meter. The power company does not try to hide it. I cannot see Viasat's meter and they have not explained in sufficient detail how they charge us for data. They expect us to trust them.

I have appreciated and implemented the advice I have gotten from sincere helpers when that was appropriate. And I want that to keep coming from the well intended.

In this case, the subject of this post, that is not appropriate. No amount of comments from forum members who are customers  can speak for Viasat. It is up to Viasat to answer my questions. To date that has not happened.

As far as the proof that you demand, I somehow think no amount of proof will satisfy some of you. In any case, the iron clad facts are being reacquired. They will speak for themselves at the appropriate time.

So stop falsely accusing me of not taking advice from the well intended.
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J&J

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Actually, there were 3 persons addressed in that post.  If the shoe fits, wear it, or not.
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Deku, Champion

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Ivan Bludnik

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@Judge & Jury
And who would know better than a person who decides to call himself/herself Judge and Jury.
I guess we should bow down to you as the final arbiter of everything.
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Jim16

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The Mods are going to have a lot of trash to clean up this weekend.

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