modem upgrade

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  • Question
  • Updated 4 months ago
we have a exede modem, its slow ans drops alot. for 2 years now weve been calling and asking for a upgrade, we are willing to change plans , sign a new contract but are always told they cant do that because the modem is working when we call. what do we have to do to be upgraded to a wifi / modem unit ? weve been with them since wildblue started , our only choice right now is to go to hughes net
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Amanda Jane

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Posted 4 months ago

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Gwen

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if you can get decent cell coverage in your area atleast 1-2 bars on your phone you can look into a verizon jetpack for 60 a month , probably better than what you have 
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Amanda Jane

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Thank you. I checked them out and went with the unlimited prepaid for less then I'm paying viasat. Im so excited I can't wait to cancel. My date usage went from 3.4 to used up over night. Another good reason to switch. Thank you again !!
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Michael McDowell

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If you have been with them for more than two years, you should be out of contract.  Call to cancel service and see what they say.  If you have another phone number,  you can always set up new service using it and then cancel the old service!
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VeteranSatUser, Champion

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Assuming there is a 25Mbps plan available to you, upgrading to that (or moving to Viasat-2) will get you a new modem.