Modem speeds and quality

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  • Updated 9 months ago
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I am extremely disappointed with my "Unlimited Silver" service. As I formulate plans to move forward, I would like some advice from the group. First of all, I have been using the Exede modem/router thinking I would get the best management and transfer on their system. I have no problem using another router, and indeed I cannot get a signal from one end of my house to the other, let alone to my workshop 100 feet or so from the main house. First question: what is the normal speed loss when connected directly to a wireless router, assuming of course you have at least decent signal strength? As I have posted previously, my "Silver" plan above when unthrottled (usually around 4 days) posts maximum speeds of 8 to 12 Mbps as measured with an Ethernet connection directly into the modem. If I connect one wireless device, the speed measured on that device drops significantly to, say 4 to 6 Mbps. Once throttled, the speed at the modem is usually 400 to 500 kbps, with a wireless device  coming in at 150 to 200 kbps when "prioritized". At $150 per month you can get an idea of my frustration. Additionally, I feel even if I should remain with Exede, dropping down to a lesser plan would be only reasonable, since it appears I am paying for speed that is never achieved. My question related to that is, since I'm getting less than half the "maximum under ideal circumstances" speed, if I dropped down to the 12mbps "maximum", would I most likely realize only half of that advertised speed? I asked an Exede support person that and never got an answer. 
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Larry Forehand

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Posted 9 months ago

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Doug Morris

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I would love your problem!
Maximum speed for me has been hovering around 1 Mbps for the month of February...
Good luck.  Tech "support" has been no help at all.  I may, in fact, have a repetitive strain injury from resetting my modem.
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johnny c

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Hi Larry,

I'm on the Silver 25mbps and only after 1am or sometimes 10 or 11 am, i get 17 or 18 mbps  Last night during prime time i was getting 4.2 mbps which is probably 2 higher than i normally get during prime time.  I have never seen consistent speeds of even 10 or greater.

So the normal response is that this is due to network congestion, and while that story is getting old it is probably correct.  V2, by reducing the demand on V1, was/is suppose to help us get higher consistent speeds, how fast ??.

I watched a few concerts on you tube last night, 480 res, it looked good and never buffered so while the numbers are the focus, the result at 4.2 mbps worked very well.

If you drop to a lower plan with UP TO 12 mbps will you get half at best, i don't know.

Ethernet cable is theoretically your fastest connection, however tests that i conduct with a few lap tops that are only 30 feet from the router side of the modem, results  don't show that much of a difference, maybe .1 or .2 mbps.  A hundred feet away your signal is weaker and you probably need a range extender to get a good signal.

I would wait another week or two and see how your signal, speed does before changing plans.
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Bev, Champion

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Well, if you're in one of the areas affected by that large band of heavy rains that's out there, as I am, yes speeds are slow, lucky the modem can connect at all with SNR for the last week pretty much being 4 or lower and, yes the storm is dropping it to 0 and worse at times. Right now, it might simply be weather, as it is for me and, the answer to that is either wait it out, or pray (personal preference there as to which might work better.)
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Mark here

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I "upgraded" from Liberty 12 to Unlimited Bronze 12, this test was run well under my (Un)limited ceiling and after I re-booted the modem. It's actually worst now than my Liberty plan was
Speed Test Result
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Mark here

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Ok let's try a different time when it shouldn't be so congested...say 4am...
Speed Test Result
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Jim16

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Not sure 4am is less congested.  Everyone and their mother is downloading gobs because of the free zone. ( Stephen)
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Mark here

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Wow, look at the speed now! I'm only on the 12 plan....let's hope it lasts for a while! See I can smile  ;-)this result
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Oliver

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I have two accounts/modems. One a freedom 150 and another the new silver Unlimited* it would seem to me the new Unlimited* accounts are in one "pool" or bucket of bandwidth and the older account is in another pool. I can sometimes get faster speeds with my freedom account vs my new unlimited. same beam for both of them. 
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Kay Doggett

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I have the Freedom 150 GB plan + Boost 25 with wifi, I have the wifi turned off and use a Lynksys 1900AC router & an Ubiquiti M2 AP. I have it set up in my outdoor shed with siding and I did this speedtest using my laptop in a modular home 50 -60 ft away from the M2, I will say the M2 has great coverage. I have 6 security cameras connected to my wifi, 3 smart TVs & 2 rokus. I do have Directv so I have not been able to convince my husband to cut the cord.

My account shows there are no plans available but I called CS on Friday night who said I could go to the Unlimited plans on Viasat (not Viasat 2) but I chose to stay with the plan I have because they prioritize after 60 gb & 100 gb.  I have never gone over my 150 gb data and i work from home as a SQL Server DBA 3 our of 5 days a week. I do remote into a terminal server to work  using vpn so it does not use any more data than web browsing. We are using Global protect vpn - I am not a fan. And I will say, my speedtests while connected to the VPN are usually about 1/3 of what they are without.

I just did this speedtest and it has been raining all morning, overcast but not storming:



Freedom 150 is the plan to have, as far as I am concerned. There is nothing else available in this part of SC except VZ (or other mobile carriers) with maybe -98dbm at best. I am in a valley facing Lake Hartwell - looking at the GA line. Beam 339. 

I did have Liberty 12 back when that was the best I could get and being prioritized after 12 gb after 5:00PM was not usable. During the day it was ok.
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J&J

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The Freedom 150 with the Boost 25 is the ultimate plan right now.  Stay with it, don't be tempted to "improve" as there is no plan better than what you have.

The weakest link in your system is that Lynksys 1900AC router.  If you have problems, look there first.   Oh...  Gotta love Ubiquity stuff eh?  
 
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Larry Forehand

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I don't know whether to be in awe of your situation or really pissed. I have removed my security system (ADT), my wife's computer and tablet (we have a hot spot and I keep DSL because of what I explain below), and still, according to Exede, we consume 150g in about 4 days, then throttle back to speeds in the 400kbsp range. I just can not believe it, but more power to you. I too have DirecTV but other than the program guide downloads (which I understand from DTV does use internet) I can not stream any direct programming. Amazing
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Doug Morris

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Larry,

I record shows with my DirectTV DVR all the time without using ANY data at all from my Exede account.  You don't need to have your DirectTV receiver connected to an Internet source in order to watch and record shows.  You can even watch "on demand" movies without Internet access.  You just buy the movie and DirectTV will beam it to your receiver using their satellite link.
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Larry Forehand

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Doug, 
I didn't mean to mislead. I know the purchased stuff is satellite delivered, but, features such as rewinding a show that has already begun and was not recording or the dvr was not on that channel, at least in my system, uses internet to deliver. Also the "on demand" channels that have content other than movies (the kind of stuff you get from Hulu) also attempts to use internet at my house, always fails then defaults to downloading which takes several hours for an hour of content.
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J&J

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I didn't mean to mislead. I know the purchased stuff is satellite delivered, but, features such as rewinding a show that has already begun and was not recording or the dvr was not on that channel, at least in my system, uses internet to deliver.
Well, there ya go.  No mystery of how so much data was used.
Doug Morris said it right, you can even purchase "on demand" without using the Internet.  Your DirectTV tuner is addressable by DirectTV to enable just about anything without an Internet connection.  If you want to "re-wind" and do such then expect the data to fly in the process.
 
(Edited)
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Larry Forehand

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Like I think I said in the comment, those attempts always fail, since the process never starts, but maybe with Viasat the data "flys" anyway .
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Jim16

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Larry, again, you will never find what is using your data if you blame Viasat and not something on your end.  This happens all the time.  Don't make that mistake.