Modem resets every 2 hours

  • 1
  • Idea
  • Updated 1 day ago
  • Not Planned
Modem resets randomly even on priority data ( 6:24 pm last reset ) 
Photo of Gwen

Gwen

  • 273 Posts
  • 137 Reply Likes
  • Hungry

Posted 1 week ago

  • 1
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
@Gwen

I'd look at stats: http://192.168.100.1/?page=modemStatus

and monitor temperature.  Pwr supply and modem should be ventilated well with no heat sources around them.  SB2 black modem and pwr supply has been trouble free...well designed, but there will be exceptions.

With pwr supply off, one could check fittings, from modem to TRIA, by unscrewing, pull out, reinsert, and tighten down.

Photo of GabeU

GabeU, Champion

  • 1444 Posts
  • 864 Reply Likes
On Windows, press CTRL down, and rotate mouse wheel
To do what? 
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
Expand map...enlarge
Photo of GabeU

GabeU, Champion

  • 1444 Posts
  • 864 Reply Likes
Ahh.  You can also click on the map to zoom in.   
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
Then, how to downsize after clicking on map?
Photo of GabeU

GabeU, Champion

  • 1444 Posts
  • 864 Reply Likes
On the left there's an Unzoom button.  It's only there after you zoom in.  
Photo of Diana

Diana, Viasat Employee

  • 2290 Posts
  • 444 Reply Likes
Hi Gwen,  Has your modem issue resolved itself?  If not, call Customer Care for troubleshooting.
Photo of Gwen

Gwen

  • 273 Posts
  • 137 Reply Likes
@diana seems to be now thanks : ) , @everyone else , If i  turn built in wifi on a hotspot off and plug it into the internet port on my router will that also give internet to ethernet connected devices on the router?
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
Gwen....Quick scan suggests tethered/WiFi (pg17) only...
Photo of Gwen

Gwen

  • 273 Posts
  • 137 Reply Likes
if i plug it into my router will it extend wifi ? if so i guess i can just get a wireless adapter ?
(Edited)
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
Gwen...page 11...LAN/WAN port....hook Ethernet cable into Nighthawk, and insert other end into router's WAN port

Do not tether...use charger to charge Nighthawk

Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
Gwen...can you follow these instructions?  "The only way I was able to get this to work is to do the below."

You will first have to hook a computer up to Nighthawk...so desktop to Nighthawk are  hooked together via Ethernet cable...OK?

I'm still scanning info
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
I'll be retiring for the night...there were more pages to be read there...this is new to me, but I understand what is being said...at least three more pages to read.
Photo of Gwen

Gwen

  • 273 Posts
  • 137 Reply Likes
yea thanks i have a ethernet running to it now from  pc , just havent hooked it to router or anything yet
Photo of Gwen

Gwen

  • 273 Posts
  • 137 Reply Likes
np thanks for the help jab , ima get ready for sum sleep to , hopefully talk to you tomorow though :)
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
Gwen, bookmark this URL  If needed, a message can be sent to me.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 4505 Posts
  • 2758 Reply Likes
What does any of this have to do with a modem resetting every 2 hours????
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 4505 Posts
  • 2758 Reply Likes
So have you ever been to Memphis? I know BBQ and fried chicken. Lol.

Oh, and I have seen the movie The Firm :)
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
@Gwen

Ya do listen to old Bluegrass...Sure ya do...well now...here's the real show.

Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
@Gwen

At DSL forum, a member called  SysOp, indicated

  • I went to 192.168.1.1, Administration Menu, Firmware Update. Firmware as of Feb11th2019 is NTG9X50C_12.05.05.00 to update the firmware just put the button "check for updates"
  • The old firmware didn't support Pass Through. You would only need this if you want to use a 2nd router for port forwarding. Otherwise it's just plug and play.
  • Make sure to turn off UPnP unless you fully understand it, it was on by default.



Photo of Gwen

Gwen

  • 273 Posts
  • 137 Reply Likes
@jab , thanks im waiting on my second hotspot now , the guy at the computer shop said it would be plug and play if my router wasnt 8  yrs lol , i might just buy another one off amazon 
Photo of Jab

Jab

  • 684 Posts
  • 95 Reply Likes
@Gwen

eBay Gwen...I bought two used routers recently, and sold one to a person who needed one, and without the means to buy a new one...at same price I paid....$13.00 if it works for her...3 weeks test period.

The other router is only used to charge 6620L's battery on its USB port...not tethered.  As a bonus, it keeps the 6620L from falling asleep...always on:-)