Mislead on Liberty Pass

  • 3
  • Problem
  • Updated 4 years ago
  • (Edited)
So its plain and simple EXEDE LIES about the actual download speeds after you are on liberty pass. 
I was flat out told, after numerous questions about the fact, that i would indeed never see speeds slower than 1-5 mbps. 
EXEDE LIES to its customers to get them into a two year contract that you must pay to be released from.
Care to give a explanation exede?
I would have to figure your sales people would know what is going on and deliberately tell the customer these things...I SURE WAS!
Exede, how do you respond to this? I was lied to about the service you provide and i expect results!
Photo of Todd Gardenhire

Todd Gardenhire

  • 28 Posts
  • 12 Reply Likes

Posted 4 years ago

  • 3
Photo of Brad

Brad, Viasat Employee

  • 3542 Posts
  • 1327 Reply Likes
Hello. I'm sorry for the frustrations with the Liberty Pass. You will be better off emailing us directly to discuss this privately at exedelistens@viasat.com. By doing so we can investigate your calls, see who sold you the service, ect. As far as the company goes and what we advertise for our speeds, please bring your attention to the Liberty Pass section of our official page. This is the official stance/word on Liberty Pass.  We clearly state that in the prime time hours that you will be below these speeds http://www.exede.com/liberty/. I can't rule out if an agent might have said something different, as with thousands of employees it could happen but that's why we do Quality Assurance call monitoring so we can prevent this sort of thing.  

This conversation is no longer open for comments or replies.