So here is the corrected version. I hope the moderators can remove the incorrect version.
Look. Let us get one thing straight. I made my comments about Viasat’s data calculations for the benefit of those Viasat customers who already think Viasat’s data accounting methods are suspect. It was meant to be thought provoking. I never intended to change anything about the way Viasat conducts their business, for I have concluded that they will not change their ways unless legally forced to. And this post is definitely not intended for the few Viasat forum members who are Viasat apologists and defenders. Especially Jim16. We, the silent majority, are tired of their relentless propaganda.
Yes my Glassware works fine, but that has nothing to do with the issues here. And yes, as requested I have sent my account details to Viasat Listens, but that also has nothing to do with the issues here.
For those who hold Viasat on a pedestal, look no further than Volkswagen. Several senior executives have been caught manipulating data given to the US Government. They protested their innocence up until the time they were found guilty in federal court. They have subsequently been fired, and worse. The underlings at Volkswagen defended their company to the end, believing what they were told by the company hierarchy.
There is an old saying that figures do not lie but liars figure. I know from personal experience how easy it is to create an accounting system that gives the answers that the bosses or I wanted. Over the years, I made many presentations, using mathematics as proof, to lead my audience to the point that I wanted. And no one ever questioned my logic to arrive at the conclusion that I desired.
A red flag exists due to Viasat’s unwillingness to be transparent about how they determine our monthly usage. As I pointed out previously, Viasat publishes a statement about how Viasat calculates a customer’s monthly data. Their answer is double talk and in no way answers their own question. This is one example of smoke and mirrors, even though certain forum moderators swear it is not. We customers should be willing to trust Viasat’s data counting integrity only if we can verify its integrity. It is our money.
Four days ago, I requested answers to some detailed questions about Viasat’s data calculation methods. These questions included:
1. Is the data measured at Viasat’s end or at the modem.?
2. What procedures are in place to prevent overcharging data usage?
3. How much data does a reboot consume?
4. How much data does a Viasat initiated software update consume?
5. What data items are included that we did not initiate. We accept updates by our apps as our responsibility.
6. What overhead data is charged to the customer?
7. And several more questions of similar vein.The truth will eventually come out if my suspicions bear fruit. Perhaps some disgruntled ex-employee will spill the beans. I would not want to be on the wrong side of the truth if that happens. I will be the first to admit my suspicions were wrong if the facts prove so.