Mia Culpa

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  • Updated 6 months ago
I posted a comment in "More Data Shenanigans" that had some factual errors. Old Labs pointed out these errors to me, and I tried to remove the post. However, the removal process did not happen. My apologies to the moderators for incorrectly suspecting that they removed part of one of my previous posts.

So here is the corrected version. I hope the moderators can remove the incorrect version.

 Look. Let us get one thing straight. I made my comments about Viasat’s data calculations for the benefit of those Viasat customers who already think Viasat’s data accounting methods are suspect. It was meant to be thought provoking. I never intended to change anything about the way Viasat conducts their business, for I have concluded that they will not change their ways unless legally forced to. And this post is definitely not intended for the few Viasat forum members who are Viasat apologists and defenders. Especially Jim16. We, the silent majority, are tired of their relentless propaganda.

Yes my Glassware works fine, but that has nothing to do with the issues here. And yes, as requested I have sent my account details to Viasat Listens, but that also has nothing to do with the issues here.

For those who hold Viasat on a pedestal, look no further than Volkswagen. Several senior executives have been caught manipulating data given to the US Government. They protested their innocence up until the time they were found guilty in federal court. They have subsequently been fired, and worse. The underlings at Volkswagen defended their company to the end, believing what they were told by the company hierarchy.

There is an old saying that figures do not lie but liars figure. I know from personal experience how easy it is to create an accounting system that gives the answers that the bosses or I wanted. Over the years, I made many presentations, using mathematics as proof, to lead my audience to the point that I wanted. And no one ever questioned my logic to arrive at the  conclusion that I desired.

A red flag exists due to Viasat’s unwillingness to be transparent about how they determine our monthly usage. As I pointed out previously, Viasat publishes a statement about how Viasat calculates a customer’s monthly data. Their answer is double talk and in no way answers their own question. This is one example of smoke and mirrors, even though certain forum moderators swear it is not. We customers should be willing to trust Viasat’s data counting integrity only if we can verify its integrity. It is our money.

Four days ago, I requested answers to some detailed questions about Viasat’s data calculation methods. These questions included:

1.     Is the data measured at Viasat’s end or at the modem.?

2.     What procedures are in place to prevent overcharging data usage?

3.     How much data does a reboot consume?

4.     How much data does a Viasat initiated software update consume?

5.     What data items are included that we did not initiate. We accept updates by our apps as our responsibility.

6.     What overhead data is charged to the customer?

7.     And several more questions of similar vein.

The truth will eventually come out if my suspicions bear fruit. Perhaps some disgruntled ex-employee will spill the beans. I would not want to be on the wrong side of the truth if that happens. I will be the first to admit my suspicions were wrong if the facts prove so.
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MEM

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Posted 6 months ago

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Deku (The #1 Hero Data Saver), Champion

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woah woah woah!!! stop righ there!!! you should NEVER I MEAN EVER!!! BRING SOMEONE UP OF WHAT THEY HAVE SAID!!! this is not right!!! and SHOULD be kept onto that post also NOT to go and make a different post THEN say stuff about that person!!! jim16 knows what he is saying AND doing also!!! so you should NEVER I MEAN EVER BRING SOMEONE UP INTO A DIFFERENT POST INSTEAD OF THE ORIGINAL POST!!!

ALSO!!! you are trying to bash on viasat!!! that is NOT right!!! old labs has TRIED to help you but yet... YOU DIDNT WANT the help!!! people ALWAYS tend to bash onto viasat!!! cause they NEVER EVER try to fix things by sending in an email and so on!!! i also read that... you did sent an email to viasatlistens for a data something... you are going somewhere...

BUT!!! TO GO AROUND AND GO BASHING ONTO VIASAT AND SAY ALL THESE THIINGS!!! IS NOT RIGHT!!! ALSO NOT TO MENTION THAT YOU BROUGHT UP JIM16s NAME INTO THIS!!!

NO ONE I MEAN NO ONE!!! SHOULD EVER NEVER BASH ONTO AN INTERNET COMPANY UNLESS THEY CALL THEM OR SEND THEM AN EMAIL OR TO HAVE OTHER PEOPLE HELP THEM!!!

all i know is that... imma shaking right now... cause of what you just said about jim16 AND viasat!!! plus!!! if this comment DOES get removed... imma so sorry viasat... its just... mem went WAY too far this time!!! mem shouldve kept it onto the other post!!! my body is shaking up right now with pure anger and hatred of what mem said about viasat and what they said about jim16!!!

i get if you do remove my champion icon i do understand... BUT!!! i couldnt let mem go on and bash about viasat and so on!!! i do totally understand if i do get my comment removed AND my champion status taken away... but... someone has to stand up for viasat AND the other people!!! i thank you viasat for reading this :3 <3
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Matt B, Viasat Employee

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Ok all, debates are allowed.  Disagreements are allowed.  Arguments are allowed, as long as they stay civil. 

Comments attacking others on the forum are not allowed.

MEM's comment about Jim16 was not, in my opinion, a personal insult.  He's allowed to not like MEM, and MEM is allowed to not like Jim16.  In fact, nothing in MEM's post did I find inappropriate.  I am going to try to find some answers for MEM, actually.

Commenting about Deku's language skills I do consider a personal insult.  We all have different skills, disabilities, experiences, origins, language barriers, etc.  To assume someone does not understand simply because they type in a different style than you is, well, childish.  

No one here is a child, as far as I am aware.  So let's continue acting as adults.  
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MEM

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Amen, Matt B.

I did not consider my comment to Deku as a personal insult. I was simply responding to her criticism of me in what I thought was objective commentary. She appeared to be livid that I had a problem with Jim16 and that I would say I had a problem with Jim16 on this forum. Your comment above has exonerated me.

I did not know anything about her background and truly thought she misunderstood what I was saying and that English was her second language. If I had known about a disability I would not have responded to her.

So now I know and I will take corrective action accordingly.
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Deku (The #1 Hero Data Saver), Champion

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@Matt B imma sorry ;-; and i didnt know mems comment to jim16 wasnt an personal insult and stuff... i feel bad now ;-; and i do agree with ya that debates are allowed and stuff as long as it doesnt get too out of hand and start attacking other people cause they think this is right and the other person is wrong... i agree with ya on that one :)

yeah i agree with the last sentence you said :3 i just feel so horrible now :(
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Deku (The #1 Hero Data Saver), Champion

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@MEM imma sorry for what i said to you ;-;i just feel so horrible ;-; and i know i shouldnt have gotten so angry at you ;-; and imma am so truly sorry ;-; i just feel so horrible.. that it feels like there is a frog in my throat ;-; once again... imma truly am sorry for what ive said ;-; its all my fault for starting this ;-; me am so sorry to everyone ;-;
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MEM

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Deku,

You do not need to apologize to me. A thick skin is needed to survive on this forum.
Just today, Judge and Jury has referred to me and others as idiots several times. I just blow it off and consider the source, recognizing that there is a clique of about 10 people on this forum who automatically dislike any outsiders and automatically approve of anything the members of the clique do. I think they make up their minds before reading an outsiders comment, if they read them at all.

As to your earlier question, I do feed the homeless and I have provided them a place to live for free. When one of my sons (now 43) was a teenager, he became homeless due to substance abuse. Thankfully that has corrected itself.
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Brad, Viasat Employee

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Matt is out of the office today (I would joke about me drawing the short stick to be here Sunday but I volunteered for it a few years ago and it's worked out great for me) but I can see what he worked on and try to get you answers sooner. I may sound like a broken record but if you send an email to viasatlistens@viasat.com that'll go to me, Matt or Diana and frankly that will remind me or whomever gets this to follow up a little bit better since we can look at your account and see what we can work with.

 I definitely agree with Matt laying down the law and glad that MEM and Deku seem to have a cease-fire but yeah insults are not tolerated and this weekend it looks like there was a ton of salt on this forum that it would make some fast food joint fry station summer worker say it was too much.

Data has been a hot topic as long as this service existed so MEM is far from the only person wanting these details. Off the bat the data is measured at the modem because the data used is reported by your modem. Since we don't charge for overages like your cell phone the only way you're charged is if you buy more data if you're on a plan that will allow it (Classic plans, Liberty plans) and that's usually around $10/1GB (so similar to a cell phone plan for additional data/overages) but this is optional and we make it where you would have to confirm the purchase. There isn't as far as I know a limit to buying more data and I've seen some MASSIVE (but purposely done) buy more charges. I think it was a X-ray clinic and they use A LOT of data. With that said we have several customers that are well beyond their plan's allowance but they've only had to pay their monthly bill for the plan selected. They are probably seeing the slow speeds during peak hours or just stay up all night to continue usage but they are only charged for additional data if they make the conscious decision to buy more. Unlimited and Freedom plans do not have that option at this time.

I think for your question #5 that's going to be hard if not impossible to answer since that will come ultimately down to programs and internet usage and that's something we won't be able to look at. App updates not withstanding other things can cause data usage. I mean if you haven't seen the post on this week's Wi-Fi Friday series I actually wrote that article and did some independent research and found a few apps used A LOT more data than expected. So some of that was an eye-opener for me This wasn't from updates this was just daily usage. Things like Autoplay wasn't a surprise because I talk about that at least 4 times a week when answering emails but some apps will cache a lot of data to pre-load content whether you view it or not. The best way to really get a handle on what apps and programs use X amount of data will require looking at your individual devices or utilize a 3rd party data monitoring program. While I cannot officially endorse, recommend or promise any will work I do know a few users on this forum really seemed to like Glasswire for that sort of information.

I believe our modem updates are relatively minor and I 1000% say that because we get complaints if something eats 1GB so since I've never had to answer that I would say it's rather minimal. The rest of your questions I think we'll need to ask one of the engineers for more information or have you email us. 

Hopefully that gets a toe in the water so to speak. 
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MEM

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Brad,
Thanks for your efforts so far.
As a suggestion, the appropriate Viasat person may want to incorporate the final version of your answers into the "How We Calculate Data Usage" link located on the dashboard overview page. That might prevent future generations of Viasat customers asking for the wheel to be re-invented.
By the way, I never had a problem with Deku at my end, so there never was any hard feelings by me. I simply was stating that her interpretation of my comments was not correct and that she have mis-understood what I was saying. I simply wanted a certain forum member to refrain from clogging up and adding confusion to my thread. I have seen this request made by other people of the same person on this forum and there was no fallout in those cases.