Metered Connection??

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I just read on the Exede site that high usage may be linked to Microsoft/Windows 8 metered connections. I have contacted Exede on this issue (extreme data usage) many many times, and have received zero help. Has anyone found that adjusting the metered connections has actually helped? Right now Exede is basically a necessary evil. I would really like to see a light at the end of the data limit tunnel. 
12/01/201411$ 200.82
11/01/201410$ 190.83
10/01/20149$ 180.84
09/01/20148$ 199.88
08/01/20147$ 210.7

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Amy Booker

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Posted 5 years ago

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ExedeEmerald

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Hi Amy, With Microsoft/Windows 8 when it has an update it does use a lot of usage. I would definitely suggest having those updates done during the late night free zone. If you would like me to take a look at your usage please send me an email to exedelistens@viasat.com and I can take a look. 
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Amy Booker

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Please look at my usage. You would be probably the 7th or 8th Exede employee who has.Each time I am told my usage is the norm. No excessive videos,downloads of media etc. But I welcome any help. Thank you for offering.
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Amy Booker

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I would also like to include that my bills do not reflect always having a computer with Windows 8 software. My purchase was a recent one, but my usage is a ongoing problem.
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A. Everett Neuman

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Hi Amy,
Have you checked to see if the Freedom Unlimited plan is available where you live?

If not, are you on the 25 Gig Classic plan? That is a LOT of $$$ and Gig's.

Do your work at home VIA internet? Have you checked the LNFZ as a possible way of holding down the cost?

What do you think is eating through your data usage?  We "forum members" might have some ideas that can help.

Hope it helps,
Everett
(Edited)
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Amy Booker

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Do not work from home, and yes I am on the 25 gig plan. And every month it takes about the same amount
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Amy Booker

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Any downloading I do is minimal (Exede CSR has verified this via my usage) While it is a great thing to utilize ,the late night free zone really doesn't fix my problem.
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Me the customer

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Amy, I just wanted to say, "I could not have said it better".  No help is what we get!!  That is all we are ever going to get.  We need to get out and never look back.
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A. Everett Neuman

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Merry Christmas; Me the customer: ☺☺☺☺☺☺☺
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Me the customer

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??
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Me the customer

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Everett, is it my understanding that you represent Exede?  If so, your statement to me shows how the company operates.  If not, thank you and a Merry Christmas and Happy New Year to you!
(Edited)
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Old Labs (VS1-329-L12FZ)

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Nope, Everett represents Everett - as a fellow recipient of the coveted blue loving cup it buys us nothing, and I think it safe to say most of us are in agreement that the current Exede usage meter is insufficient to meet most user needs. After his recent "rant" on that subject - perhaps they'll take it away from him -  nah, he's right ;)

Happy Boxing Day or St. Stephen's Day...     
(Edited)
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Exede Kimberly

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Everett is another forum member who brings very helpful tips and suggestions to the table. (: One of our more vocal members. Lol
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sean

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I also am having huge issues with Exede registering huge usage that I know is not happening. On average I have used less than 5Gb per month for nearly 2 years. All the sudden last Friday working from home the performance became so slow I could not function. Did the usual hard reboot a couple times then went to the website using my phone and cell signal (what a pain) to find all 10Mb were gone. I called and was told a lot of data was used on social media. I don't to FB or any of those silly apps. They then told me Exede is offering 6 "tokens" of 5Gb each that can be added to the account with a phone call to Customer Service. I said something is wrong with the system however I need to do my job so please add the 5Gb. That was Friday at 3:30 pm I left at 5pm and did not return home until Sat. 6pm. No internet connected devices in my home while I was gone. Sunday I listened to Pandora for a few hours and did some Amazon shopping. At 9am Monday the same performance issues as on Friday and when I checked the 5Gb were gone. So I opened a trouble ticket with Technical support ( they say up to 72 hours to respond) nice service. Also burned another token because I need to get work done. Something is definitely wrong with the system and its data meters. Interesting these 6 tokens are out there - when I asked why I was told it was to promote the new website. I have never seen such a mess when it comes to website management as with WildBlue and Exede. Come on!

When I look at my usage today the meter says I am maxed out at the 15Gb so I have no idea where things really stand on the 20Gb I am supposed to have thru the two tokens I requested.

I am one of the rural slaves to satellite internet. Wonder how Hughes systems work????
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Amy Booker

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I totally feel your pain.
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Old Labs (VS1-329-L12FZ)

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Amy,

Yes I can say with some certainty that configuring Windows 8.1 for metered connections as well as all of the other recommendations made at the following link make a difference.

https://community.exede.com/exede/topics/data-usage-tips

Santa brought my wife a new Surface Pro 3 with Windows 8.1 and I spent today's LNFZ from 1:00 AM to 5:00 AM configuring, installing and updating Windows. Since this happens to be my meter reset day I was able to accurately gauge usage during that time and utilized 1.4 GB before going back to bed. On awakening at 10:00 AM, I checked my usage meter and it showed 0 GB used.

Today's total usage (12/25/2014), with normal activity now sits at .13 GB - slightly less than a normal day's usage (it is a holiday after all with no VPN to work). Today's usage also includes some additional installs on the smaller side for the new Surface Pro 3.

Overall usage on the Exede meter and my router's traffic monitor are in agreement when I subtract today's LNFZ activity from the router's statistics, which include that activity.    

I don't watch movies (except during LNFZ if even then), don't game, use both AdBlock and Flashblock. I have Windows Update configured to only check for update and not download; and have configured other applications to do the same. I've turned off all live tiles except those deemed necessary. Right now another .3GB set of Windows updates sits waiting for me to download and install during the next LNFZ.

FWIW, anyone who fell into the trap of automatically signing up for a Microsoft Live Account when installing Windows 8 or the Windows 8.1 Update is likely using more data than they ever imagined without making some adjustments to their settings.

While I was fearful of what would happen to my data usage when throwing Windows 8.1 into the mix, I'm now confident it will remain at the levels I've had with Windows 7; after 2 plus years have never had to "buy more" on the Exede 12-10 plan; and have never gone over 10 GB except one time intentionally on the last day of my monthly cycle about a year ago (when determining what actually happens when going over).                        
(Edited)
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Old Labs (VS1-329-L12FZ)

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Windows 8.1 Experience Round 2

As I sit here a 3:00 AM on 12/26/2014, the new Surface Pro 3 is catching up on some 1.2 GB of Windows updates that appeared after yesterday's install and updates (some optional one's also appeared since 6:30 PM last night).

Since last checking in, the Exede meter remains at .13 GB, the router's traffic monitor flat-lined during that period and now has resumed a steady pulse; in addition the router's statistics remain consistent with the meter when excluding any LNFZ activity.

While still a little bit cautious, I'm confident enough that I can resume normal work habits via VPN later today (since the holiday's over), and the other half is happy she no longer has to venture into the man (or dog) cave to check her email and surf; and I'm happy that I can continue to shake my money maker from the bunker during normal working hours when today's LNFZ ends and it's time to make the donuts.

As of 4:00 AM, all updates completed as well as some additional small installs. Everything good with usage meter and router statistics. Back to bed, acheck of the usage meter upon awakening to ensure no LNFZ glitches, and I'm good to continue rolling down the information superhighway. Admittedly my usage habits are spartan when it comes to movies and games, but I find Redbox to be more cost-effective for those purposes even with the recent price increase   - YMMV.

As for Windows 8.1 itself and despite some qualms in transitioning to it, once wrapping my head around the new user interface paradigm - it's manageable. A word to the wise at Microsoft... sudden dramatic shifts in the UI paradigm are generally not well accepted if history means anything.        
(Edited)
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david, Champion

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I've got a Win 8 and a Win 8.1 laptops and they use no extra data after I got though with them. I uninstalled or disabled ALL the extra stuff that came with with them (I don't use any of it, anyway) and changed to a local user. Like you, I didn't even let them connect to my network after I got them until the LNFZ started.
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Old Labs (VS1-329-L12FZ)

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Yep, after a nap, usage is exactly where I left it at .13GB and I've successfully made it through the construction zone and will get down to work on time. Just got my first .01 GB tick on the meter from my normal morning perusal of news sites - the NRTC meter gives 1/100 GB precision.

Even the built-in Windows 8.1 data usage on the wireless connection is consistent with router usage.

I'd planned to not even allow wireless access during the setup, but since it was LNFZ decided to go with the standard default setup and see for myself what might happen  - I already had a Microsoft Live account to use and had done some homework on what to expect .

I can see where those going that route can easily get into data trouble since everything is then cloud enabled by default (good for those on cable or fios, not so good for satellite users on limited plans).

Before the end of LNFZ yesterday, I established a local user account to use going forward after that.

Modem and router on 24/7, all web enabled applications closed when not active, all devices asleep (generally 4 now) only while in use. When all asleep, the modem has a barely perceptible heart beat with an occasional flash representing the necessary handshakes. 
(Edited)
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A. Everett Neuman

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I have not been enthused by all the cloud stuff. Software on the cloud. Data stored on the cloud. I like it on my desktop and or on DVD. If the wind blows the cloud's away, I am still go to go.

And like you stated; not user friendly for satellite users with Gig limits.
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Joan Grant

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After checking my data usage for years (8 now) and finding it was only 1.4 GB or so, I am shocked if I get an email from Exede/Wildblue that I have used 70% plus of my 15GB limit. So when I upgraded 2 computers to Windows 10 (says 2.7 GB) in separate months I was surprised I had a high use again. I never watch or download movies but do save the photos I receive but added up the MB and it was only 103 for 2 weeks worth of emails. After I had to uncheck a router setting in order to access a church store website (that allowed other computers to ping me) I gained over 3 GB in 2 days. I have since checked every setting and set up metered connection in all of my computers - 3 of them with Win10 - you have to ask Windows updates to download and install and Norton Security tells me I am on the "economy" plan so I have to give permission to let live update run and install. You have to right click places on a web page to let plug-ins like Java or Flash work. The setting for metered connection really can make a difference in your data use.
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Joan Grant

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I forgot to say that I did my last upgrade to Windows 10 from 3:25 AM to 4:11 AM (during the free zone) - that was only the download, then "Preparing for installation" was about 25 minutes (no downloading I hoped) then actual installing, "start the upgrade now", configuring your setting etc took almost to 6 AM and this is a 4 year old computer with 8 GB RAM and a 1 TB HD, 3.01 GHz clock upgrading from Win7 Home Premium. THEN I configured "metered connection", turned off most of the live tiles or uninstalled them. You gotta' keep trying. I am wondering why after 8 years of service I only started using a lot of data just since August 2014?

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