Mail delivery failure on wildblue.net

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  • Updated 3 months ago
I have a wildblue.com e-mail and never had a problem until a week ago where I replied to an e-mail and it was not delivered. A week later I got a "mail delivery failure" it was an address I have replied to many times before with no problem. The failure of delivery caused a huge problem. Please tell me what is going on.
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Tatjana

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Posted 6 months ago

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Brian, Champion

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It would help if you would post the exact wording of the notice, in its entirety.

Those errors are usually because of a problem on the receiver’s end.

Have you a way to verify that the account is still active?
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Tatjana

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Yes the other account is active, I have since e-mailed (replied to the account) with no problem.
The message that says mail delivery failure is very lengthy So I send you just the beginning.
The main problem is that I can no longer trust the delivery

This message was created automatically by the mail system (ecelerity).

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

>>> kd8ckn@frontiernet.net (while not connected): 554 5.4.7 [internal] exceeded max retries without delivery

------ This is a copy of the headers of the original message. ------
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VeteranSatUser, Champion

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I would recommend switching over to gmail or Yahoo mail. It is much, much more stable and reluable,. Plus if/when ypu change from yoir current internet service, you won't have to go changing your email address then. Also, I got tired of spelling out "wildblue" when giving out my email address. Much easier to say gmail or yahoo. Everybody gets that!
(Edited)
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Tatjana

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Dear Veteran,
Though I appreciate your comment it is not one of the viable solutions.
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Phyllis Madden

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Maybe you should call them. Viastat. Seems to be the name they are going by now for everything
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Phyllis Madden

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Viasat.. I mean
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VeteranSatUser, Champion

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I know don't want to hear it but it is a perfectly viable solution. You set up mail forwarding in your old Wildblue mail and route everything to your new account.


You are not going to have Wildblue/Exede/Viasat internet for the rest of your life. Once you change that email address you have now will be gone. Why wait?!?!?
(Edited)
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Steve Frederick, Champion

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I started forwarding all my wildblue emails to my gmail account over 8 months ago and haven't had any problems since. I did change my email address at my bank, credit card and other services to my gmail and am still finding some that I missed, but I keep working at it. Also, my spam mail is down to near zero with gmail.

Once you set up an a Yahoo or Gmail account, forwarding the Wildblue mail takes less than a minute to set up.
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Old Labs

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"554 5.4.7 [internal] exceeded max retries without delivery" is a relatively generic error used when an outgoing email server cannot connect to an incoming server after a configure number of retries and time period. There are numerous underlying reasons for the failure (too many to mention here) and it's essentially the way email works - there is no guarantee of delivery, when it will be delivered nor any guarantee of delivery notification or a read receipt  - ever.

It's why many people use and get away with the "I never received your email" excuse - it's also one of the reasons I use the phone for critical communications.

If there is additional detail in the rejection message, you might want to forward it including all headers to Viasat, but it sounds like this may have been a temporary DNS issue that has since been resolved since you indicate the email is now being delivered.

The only solution is to choose the most reliable email service you can - and even then, it's not fail safe (even the major players get these on occasion). Past evidence seems to suggest that Viasat/Exede/Wildblue email service through Synacor does have some reliability issues on a fairly regular basis.
(Edited)
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VeteranSatUser, Champion

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Reliability is an understatement. It's not Viasat's fault Google dumped them and many other companies from using their email backbone.

Go with a reputable email provider (Google, Yahoo, etc.) and you will have a lot less email issues in the long run. Yet people want to be stubborn and not listen to advice. Just because Viasat gives you an email address as a courtesy you don't have to use it. I have a Verizon address I got from them. Never used it once.
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pellhall

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Still getting these messages to several email addresses that have worked before and since. Annoying that the error message is considerably delayed, you don't know what happened until several days later. Forwarded a few failures to  exedelistens, as my wife does not want to have to change her various email addresses.