Loy Speeds

  • 1
  • Problem
  • Updated 1 month ago
  • Acknowledged
About 4:00 PM on October 5, 2018, the latency was so bad that Speedtest would not run. Then, about 4:20 PM on the same day, the latency was 599ms, upload was 4.20 MBps and download was 11.95 Mbps. Why are you throttling my internet. I am paying you the outrageous price of almost $170 per month for unlimited service. My contract says that my speeds "might" be throttled after 150 Gbps of usage in a month period. According to your figures, my current usage is less than 90 Gbps. What is your explanation so I can tell HughesNet when I talk to them? BTW, last time this happened, the fix your technician said was that "I was throttled after 75 Gbps in a single month. If you will read my contract which is online on your sight, I'm paying at a minimum for 150 Gbps.

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loypressley

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  • frustrated

Posted 1 month ago

  • 1
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Jim16

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That is very common for satellite internet loyp.  Speeds can and will be all over the place sometimes. It's just part of having a signal traveling 45,000 miles in space and all over the country to get to and from you.  Does this happen all the time?
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loypressley

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Not been common here until recently!
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Jim16

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Not sure what that means.  How long have you had Viasat and how long has this up and down speed been happening?
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loypressley

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More than three or four years. The problem has been in the last 30 to 60 days. The problem is not mine. Nothing has changed on my set up in that period time. I am an old communications professional. I know a little about communications.