Lost signal

  • 3
  • Problem
  • Updated 2 years ago
  • In Progress
Signal dropped out Thursday afternoon. My installer never installed my dish correctly 4 years ago and over the years, the pole has moved. Not a big deal, just go outside and do a little adjustment every couple of months. But now it's completely dropped out and I can't get any signal. I think my tria went poopoo. I emailed viasatlistens Saturday. I'm wondering how much it's going to cost me after bring a customer for 4 years now.

Yes, I know I should have made them come out and redo the install. The tech reused an old DirecTV coax and did not mount the pole in concrete. It did take him 3 days to do the install and I had to help him.

Photo of Forrest


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Posted 2 years ago

  • 3
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Matt B, Viasat Employee

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I'm looking into this for you.  I've escalated the sales channel change, it should be completed within 2-3 hours.  I'll update you today as I know more.