Lost connection

  • 1
  • Problem
  • Updated 5 months ago
  • Acknowledged
Lost connection
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Patti Edgren

  • 7 Posts
  • 0 Reply Likes
  • frustrated and mad

Posted 5 months ago

  • 1
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VeteranSatUser, Champion

  • 5133 Posts
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Is it still lost? Or did you find it now?
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Patti Edgren

  • 7 Posts
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I haven't had service for 3 days
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Patti Edgren

  • 7 Posts
  • 0 Reply Likes
Still lost
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VeteranSatUser, Champion

  • 5133 Posts
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Tough right around the holidays. I feel for ya. Hopefully can be fixed sooner.
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Stephen Rice, Champion

  • 2650 Posts
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What plan are you on and how much data have you used for the month?
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Patti Edgren

  • 7 Posts
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Silver 25,. 45gb
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Patti Edgren

  • 7 Posts
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I have unlimited. Talked to customer support. A technician came come to the house until Dec 28. I have school work and am insane to study at home. I shouldn't have to wait that long for service
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Patti Edgren

  • 7 Posts
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Technician can't come until the 28th.
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Stephen Rice, Champion

  • 2650 Posts
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Which unlimited plan are you on and how much data have you used for the month?
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Matt B, Viasat Employee

  • 937 Posts
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Patti,

I can't promise that I can get a tech to you sooner, than the 28th, but I can sure give it a shot! 

Please email us at viasatlistens@viasat.com with your account number.
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Patti Edgren

  • 7 Posts
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Account Number Removed For Security. - Please email viasatlistens@viasat.com DO NOT post account or other personal information here, this is a public forum, anyone can see it.
(Edited)
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GabeU, Champion

  • 1725 Posts
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You need to email them to get help.