Archived and Closed
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My Exede satellite internet system was installed late last November and up until two months ago I was very happy with it. Early February I started losing my internet connection but it was infrequent enough that I thought it could be the weather at the location where it is sent up to the satellite or sun spots or whatever. This continued on and off until it got really bad several days ago. A call to Exede’s customer support verified that it was a problem with my system. The customer service rep recommended that I pay $95 dollars to have one of their local contractors come and re-aim the dish. I refused and told her that I wanted to have a look at the dish myself before paying that much money. After crawling on top of my roof I found that two of the three carriage bolts that tighten the pipe clamp that is suppose to prevent the dish from rotating had never been tightened. The single bolt that had been tightened had been just snugged down enough to hold it in place while the installer aimed the dish. Knowing that the dish had to be close to being in the right position since I could occasionally get service, I scribed marks on the pole and on the clamp so that I a starting point if I turned it the wrong way. After several very small adjustments with equal trips to and from my computer to see the results, I had my internet back. I then called back Exede asking if there was a way to now fine tune my system. The guy I got was totally worthless and told me that there was no way to do it myself. He made it clear that he didn’t want to talk to me and that he was just there on the phone to collect a paycheck. Since my internet was now working I searched for how to fine tune a Exede dish and found that if you type “192.168.100.1” into your browser window, your ViaSat modem status will be displayed. If you look at “Rx SNR” (signal to noise ratio) it will give you a good idea how well your dish is aimed. A reading of 10.0 dB or higher is very good however it is possible that your system will work fine at a reading as low as 6.0 dB. I’m hoping this information might help someone and they are able to avoid the struggle that I went though. Best of luck, Gary