LOG IN TIMED OUT

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  • Question
  • Updated 3 years ago
WENT TO CHECK MY USAGE AND IN LOG IN I CLICKED LOG IN AND GOT MESSAGE SESSION HAS TIMED OUT. WHAT DO I DO
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Carol Charles

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Posted 3 years ago

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Spinninghorse, Champion

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I have this happen just about every time I try to log in. I cuss at the session time out error message and just try again and it usually works.
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J&J

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Normally, a cookie in your computer is set by the Exede website showing you are logged in and allows you to roam about the web pages under the same login session.  If your session is idle too long or if your computer crashes, or gets a hard reset, the cookie is not updated to show you logged out.

When you came back and tried to login, the website saw an expired or invalid cookie and stopped you with the time-out error message.  When this happens try to login and immediately logout as soon as possible to update the cookie to a logged out status.  The next time you login things should be back to normal as a new cookie will be set showing a valid login is currently set for that session.

If all else fails, you can delete the community.exede.com cookie in your browser and start fresh.