Live in the country. I NEED a dependable alternative to ATT DSL.

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I live in the country and work from home. The ONLY internet service available (besides Excede) is ATT DSL (I bundle with Directv). And because of my location they ONLY offer 3.0. I have complained but nothing ever gets done about it. Its HORRIBLE!  My concern with satellite is connectivity. Since I work from home I MUST have a dependable connection. I also don't like Exedes "metered" process. I hardly stream and d/l seldom but I certainly dont want to be cut off in the middle of a work day. Any opinions about Excede?
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DebbieP

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Posted 4 years ago

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Jacqueline Tierney

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We have found Exede to be very dependable, however, the data cap could be an issue if you work from home.  I personally would take a DSL of 3 over a satellite connection if it were available to me.  If you want the higher speed you need to factor in how much uploading/downloading you do that would use up your data.  The new Liberty Pass plans might solve your problem if they deliver what they are advertised to do.  We are trying to get switched over to one of those (we seem to have lost contact with our helper :P) hoping that once we use the "priority" data that the speed will stay high enough during the day for when my husband works from home without worrying about a strict data cap.  That being said, with the latency if you go on one of those plans you might find the connection to be slower overall than what your DSL delivers once you exceed the cap.  Good Luck!
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DebbieP

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I connect to my work desktop via VPN. Would this make a difference in data usage? 
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Tom Legate

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We live in Costa Rica 6 months of each year, and our home there has Sky satellite for TV, and DSL (from a company called ICE ((pronounced e-say)) for internet. The DSL works fantastic for streaming.  We use Roku and AppleTV streaming devices and both work phenomenal.  There are never any delays.  It got us hooked on "streaming".  Then, when we get back to NC in an area where DSL is not offered, we're relegated to Exede and the monthly governor. Frustrating! 

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Old Labs (VS1-329-L12FZ)

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I utilize VPN on a daily basis, but it would largekly depend on the types of activity you're engaging in over VPN. In my case, I can work offline the majority of the time and only go online when necessary. Inherent latency slows things down on VPN but it's quicker than driving into the office or the library. At the same time, I have tyhe luxury of leveraging the LNFZ for any heavy lifting over VPN. VPN by its very nature will utilize more data so having a need to maintain a constant VPN connection may be a consideration.

It works for me but I also have the backup option of taking a trip down to the local library or a nearby hotspot  with my laptop when push comes to shove during the day.

Consistent reliability is dependent on a quality install - know your installer.
     
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Knight Rider

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Debbie,

I understand that you want something with faster speeds then what you have now with the DSL, ultimately the choice is yours are to if you want to leave DSL for satellite.  Few things you will want to consider:
i) the ping times/ latency on satellite is grater then DSL, how does that affect you, if you are just using the VPN to gain access to the network but not do like a remote desktop type session you might not really notice it.
ii) going from DSL to satellite you are moving to a data policy similar to what you have on your cell phone. Using a VPN anything you do counts toward your data policy including just keeping the VPN open even if your not using the computer (ie: you step away for an hour or something). Now that being said they VPN dont use a ton of data but it does use data.
iii) with out knowing exactly what all you do as far as upload or down load its hard to say how much data you would use.  
iv) As far as connectivity and reliability if they do a good install and get it pointed correctly you should not loose connection unless there are heavy storms in your area.

Also it might not be a bad idea for you to read over the policies here just so you understand that if you do go over your data the VPN will most likely not work.

Not trying to sway you one way or the other exede does have the speeds they advertise and are always working to make things better from what they keep saying and they are lunching a new sat next year and that could mean changes to some plans then to allow for more data. You can always start with the classic/ essential 10 plan or the liberty 12 plan and if you see your self going over you can upgrade to a bigger plan at no charge for switching plans.  Again the choice is yours as to which option you want.  If we can provide any more information let us know or you do alse have the option to send an email to exedelistens@viasat.com and can also talk to one of the mods about your options and see what they have to say as well.



NR


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slowBill

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Hello Debbie, I think the 600-700ms latency will make you a very unhappy camper using VPN.Although Exede has been reliable and fast for me (latency not withstanding) I also would gladly take 3Mb DSL over Exede if it were available to me.  the data cap and the latency are at a minimum very annoying.    
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dianna.zurbriggen

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the cap is annoying as well as the cost factor for that limit. Its 4 times more money than DSL. I'd take DSL if I could as well.
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Knight Rider

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The coat is actually not more...I looked on to DSL and turns out I can get it but from the $45 a month for the first year the DL is 6mbps and upload is 756kbps so yea that means no data cap but the speed here is better. I have run my game on out T1 line at work which is 1.5mbps down and up and this actually works as good if not better then a T1 line
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JEP

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Debbie - If I had a reliable 3Mbps DSL, I would not leave it for satellite.  Don't get me wrong, I have been with WildBlue/Exede since 2005 and they have been very good for me.  Quality of connection depends on the quality of your install and I have not had a service call for a problem in over 9 years. Connection is lost during heavy thunderstorms or snow storms, but those outages are typically less than 15-20 minutes.  I do like the speed of Exede, but I would give it up for lower cost and higher data caps.
(Edited)
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Exede Beau

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Debbie, as some have mentioned, some VPNs do not work with satellite internet. I would recommend bringing a laptop to one of our local dealers who have a demo setup and testing your VPN out to confirm if it works. You can locate nearby dealers here: http://www.exede.com/internet-packages-pricing/find-a-local-dealer I would recommend calling before, not all dealers have a showroom setup.
(Edited)
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dianna.zurbriggen

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Debbie I  use to work for a company named West Corp that used this method. Satellite alone will not be enough because of the limits of downloading and uploading it has. You may want to keep both. So you have a back up if you can financially do it, that's the only way I would switch is to keep both if I were in your shoes. I do get good service with Excede but those limits and speed when they cut it in half is only reason I would not recommend it.
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WhizzyWyg

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I'm new to Exede as we just moved to a rural location. I had Comcast broadband before so I cannot compare to DSL.  I too use a VPN connection because I work from home and must have a reliable connection.  I'm also involved in web conferences and VOIP calls at least 3 times per week.  I'm VERY concerned at this point about the data cap on Exede.  I just started working from home on Wed this week and I've already burned through 7GB as of Friday morning.  Obviously we're still learning how other things affect our data usage (i.e. iPhones, iPads, etc) but I'm beginning to think that Exede is NOT going to work for us in terms of high speed internet.  We have Exede digital voice too and while it seems to work ok, there is a latency when answering the phone calls.  We may have to switch to DSL, if available, or I'm going to have a 4hr commute into the office :(
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Exede Beau

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WhizzyWyg, was nice speaking with you yesterday. Glad I was able to answer all of your questions.
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WhizzyWyg

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Same here, it was very helpful.  We do have another question... How does Face Time affect data usage?  Thanks again, WhizzyWyg
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Exede Beau

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Waterpixe70

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Two words Debbie, Data Caps. If you can live with them, Exede is some what faster depending on where you live, traffic online, etc.  The 12mps is not guaranteed aand my experience with customer service has been lousy. So, be careful. There is no trial period and you will get socked with hefty fees if you decide Exede is not right for you before your contract is up. Good luck and shop wisely.
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Darrint

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I wish I could get DSL!  Time Warner verified we had cable access before I made an offer on the house we now own, my wife works for Humana from home and has to have cable or DSL.  After we closed on the house and called TW to install the cable that is when they notified us that they were mistaken and could not offer us cable.  We are as of right now internetless.  Hughesnet wont work for her.  She is driving 30 minutes to our real estate agents office everyday where they graciously offered to let her work until we can get the internet we need or sell our home we have owned for one month.

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