Liberty Pass

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  • Updated 2 years ago

Guess I'll vent a little too. I don't know what constitutes a heavy user but I must fit the criteria. I'm on Liberty Pass 18 and went over my monthly data allowance as usual. I just checked my speed and it is a smoking .41mbps at 10am and this is not a heavy traffic period. I hate to think what it will be like after 5pm. I can't do much of anything online. I'm really surprised that it actually loaded this web page. It's kinda hard to believe that the service isn't better than this in this day of modern technology. It's hard to accept when I think about my mom in Arkansas. She only gets online to read Facebook and play a few games like bingo and stuff like that. She currently pays about $100 per month for 600GB. That's right, I said 600GB. She's on an AT&T landline though. I'm paying $100 for 18GB. Doesn't seem fair and kinda makes a person feel like they're being taken advantage of and can't do anything about it. I wrote a letter to my state representative complaining about this price for the service. Rural customers are at the mercy of a couple of service providers. The majority of rural customers are probably on the lower scale of the income bracket and are paying the higher prices for the poorest service. His answer was, as congress and the FCC discuss ways to improve access to technology for rural residents, "I'll keep your comments in mind". To me, this means , don't expect any improvement anytime soon. We all know how fast that process works and where we are on the priority list. Probably just below immigrants and refugees. OK, I'm done, still don't feel any better. Venting doesn't always work.

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James Baker

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Posted 2 years ago

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Bev, Champion

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I don't know what Exede defines as a heavy user but, I would assume that going over by more than 1 GB every month would be a heavy user for the selected plan, assuming you didn't buy more to compensate for it. Pretty good indication that you need a larger data allowance plan, or need to cut back on your usage one.

It doesn't make sense for Exede not to penalize people who routinely go over their allotment and don't buy more data. If they didn't, everyone would just get Liberty 10, no need for Liberty 18 or 30 if you could do everything you wanted even if you were out of priority data.
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Brad, Viasat Employee

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Hello James,

I definitely understand the frustration of comparing satellite internet vs someone with DSL. It's almost like walking through the first class section of a plane going to a seat in coach. I definitely understand the frustration.  DSL can pump in unlimited data  if they wanted to because they are earth-based and can simply upgrade lines, add core nodes, ect. anytime they want to.  Satellite on the other hand is up in space. We can't go up there and add on or anything, so the only way to extend what we can offer more data-wise would be to launch another satellite (which we are at the end of the year coincidentally). Since the satellite has a finite amount of bandwidth we incorporate data limits. It keeps things fair to everyone and allows us to meet the needs of more customers that can't get high speed internet options in their areas. For DSL or cable providers to expand to rural areas it's a VERY expensive job that they are unwilling to do (due to very little return on a pricey expansion....used to work for a major cable company selling services to business and even wiring a building across the street from where the cables ran sometimes hit 6 figures, and going to a farm reached 7 figures easily...it's INSANE on how it's priced). Anyway, Exede provides a much needed service in these rural areas but due to the data limitations of our satellite compared to DSL it's not exactly comparing apples to apples.

Now with that said. We are so very aware of how the internet is today (unfortunately many aspects have been shaped to cater to those on DSL) but our launch of ViaSat 2 at the end of the year and ViaSat 3 in a few years after will be designed to cater more to the concerns you've expressed. We don't have specifics on plans but we're effectively doubling our  total bandwidth just with ViaSat 2 alone which means a lot more flexibility. We can make plans that are more flexible with streaming (arguably outside of expansion is our bigger goal), push for higher data caps, and so on. In the meantime our Liberty plans are something we're offering to hold over until ViaSat 2. It allows users to openly use as much data as needed during certain hours. Daytimes and late nights you can browse and use the internet all you want with speeds between 1-5mbps and in the primetime hours you do see it slow drastically as you're given a lower priority to other users. You can also purchase buy more on priority data to use in those slowed times if you really need to. Finally, if you're not on the myESVT trial and aren't able to see where your data usage is, you can email me at exedelistens@viasat.com and I can look at this for you. 
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Brian Shackelford

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Well if my Priority Data speeds of 1 Mbps to 2 Mbps is any indication then Pass users are probably not having too much luck this evening. That or Exede is working on things. I am on 329.
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JEP

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I'm 3 hours after you, Brian, but currently pulling 4 Mbps with Priority Data in Beam 329.
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Brian Shackelford

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It looks like it is a bit better now.  Seems that Primetime is going to be a problem for the near future for all users, not just Pass users.   
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Bev, Champion

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Well, over here on 332 I got knocked to 6Mbps on Priority but, there is a pretty big storm over my area right now so, I'm lucky to even be online.
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LoneSwan

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If using another message board with the usual PM(Private Message) function, I'd be using that, here. Anyway, since I'm also on Beam 329, but have been enjoying exceptionally good service speeds with few slow-downs,,, the only thing I can think of that might account for the difference with Brian is the IP address used for connection. This is listed on MyESVT (among other places, such as with "speedtest"). We can post our IP's, if you think that may help? If security is an issue, then we need a private channel.
Walker
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Brian Shackelford

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Loneawan -

You are on the right track, but it is more likely related to carrier I land on or am on rather than the IP. I know going back to the previous issues with Pass mode that the Exede system did not seem to distribute modems well to ensure the proper load balancing.

I have rebooted and gotten different IP addresses.
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Brian Shackelford

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Not sure about Pass users, but Priority Data is back blazing speed tonight.  Hit 20 Mbps several times.  Beam fixed?
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Brad, Viasat Employee

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I think there's been some back end tinkering with our traffic management. Good to hear!
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Brian Shackelford

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While that us great to hear, it is troubling that Priority Data was so severely affected by the traffic management as well. Looking forward to hearing it is all fixed!