Leaving Viasat after New network policy

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  • Problem
  • Updated 1 year ago
  • (Edited)
Well after 17 months I am leaving Viasat. I joined when I saw the Freedom plan and it met my needs of being able to stream HD (12mps). I was really excited to get rid of my 3mps up .1 down DSL from CenturyLink.  After the install, I was getting 16. WOW. Then when the evening came, it dropped to 1 to 3. What the heck. Called customer service and learned about "congestion". Boy was I mad. Felt totally misled. Fortunately I did not cancel my DSL so used it in the evenings and Viasat during days. Didn't cancel right away because Viasat2 was coming. Held off and then found out my beam was not working and no good plan speeds (12 max). 

Then they changed the plan and now I get less than 1 in the evenings so I am joyfully ending this relationship. It is right up there with selling the used Motorhome!  I am getting an ATT Wireless Internet. They have 50GB for $60 and 100GB for $100 (still cheaper than Viasat) and no contract. Hardware was $200. Has ability to add a Yagi antenna to boast the signal which I will need in my area but getting 8 to 12 with my phone and 40ping all times of the day (have cell boaster now). 

Now to get my hardware sent back without issues. 

Hope everyone has good service and an experience but that was not the case for me. I understand it is the only option available for many but it still seems like they do take advantage of their residential customers. Good luck...bye.
Photo of Greg Ritz

Greg Ritz

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Posted 1 year ago

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Photo of fmj77


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Wish I had other choices besides satellite. And great job Viasat in driving away another customer. Well done.