Leaving Viasat after New network policy

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  • Updated 2 weeks ago
  • (Edited)
Well after 17 months I am leaving Viasat. I joined when I saw the Freedom plan and it met my needs of being able to stream HD (12mps). I was really excited to get rid of my 3mps up .1 down DSL from CenturyLink.  After the install, I was getting 16. WOW. Then when the evening came, it dropped to 1 to 3. What the heck. Called customer service and learned about "congestion". Boy was I mad. Felt totally misled. Fortunately I did not cancel my DSL so used it in the evenings and Viasat during days. Didn't cancel right away because Viasat2 was coming. Held off and then found out my beam was not working and no good plan speeds (12 max). 

Then they changed the plan and now I get less than 1 in the evenings so I am joyfully ending this relationship. It is right up there with selling the used Motorhome!  I am getting an ATT Wireless Internet. They have 50GB for $60 and 100GB for $100 (still cheaper than Viasat) and no contract. Hardware was $200. Has ability to add a Yagi antenna to boast the signal which I will need in my area but getting 8 to 12 with my phone and 40ping all times of the day (have cell boaster now). 

Now to get my hardware sent back without issues. 

Hope everyone has good service and an experience but that was not the case for me. I understand it is the only option available for many but it still seems like they do take advantage of their residential customers. Good luck...bye.
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Greg Ritz

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Posted 2 weeks ago

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fmj77

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Wish I had other choices besides satellite. And great job Viasat in driving away another customer. Well done.
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VeteranSatUser, Champion

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Best of luck to you!

In canceling make SURE to retain the tracking number and keep a record of who signed for the returned equipment. There is a history of un due charges because Viasat claims the equipment was never returned.

I echo FMJ's comments. Viasats changes are not helping matters here.
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gm92066

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As soon as the equipment is the possession of the shipper UPS, FedEx, etc,  it has been returned. If viasat can't  find it that's a warehouse problem or a shipping problem, both of which we have no control over!
(Edited)
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Terry Hill

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The big mistake for Viasat was offering up the 150gb unlimited plan in the first place. They thought that with Viasat 2 being so close to launch and that it working they way it should things would be fine but with the troubles with Viasat 2 things went bad. They counted the chickens before they hatched deal on that. And this Talk of Viasat 3.... who knows what will happen on that deal.
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Greg Ritz

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I Agree completely. They oversold. I never would have bought in knowing the congestion problem. Then they kept me hanging on with the Viasat2 promise that never materialized. But they did get about $2300 from me without me ever using more than 30GB due to the bandwidth issues. So I guess it worked for them.
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Stephen Rice, Champion

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I’m glad I sold my shares of Viasat.
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Jim16

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Bradley

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Should really depict them jumping into a pool of jello pudding or something nice though.
(Edited)
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Jim16

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Maybe jumping into Ramen Noodles?


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Bob Lexus

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When you talk to the Billing folks, verify the address the return box is to be sent to.

Once you have the box, put the three components in the box and take a picture of the parts in their respective nests.

Now take another photo of the shipping label so you have the tracking number.

Just like with insurance, you get it but hope you don't have to use it - CYA
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Stephen Rice, Champion

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Keep your shipping receipt too.
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Steve Frederick-VS1/Beam314, Champion

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Happy Groundhog's Day.

I really want to thank all of those subscribers who have jumped ship, or are about too. That helps free up data for those of us who are not leaving Viasat.

For those who have switched over to the super Verizon prepaid Jetpak plan, good luck. Verizon will get the best of you in time, as they always have in the past.
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johnny c

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Good morning Steve,

Yes those were my sentiments when V2 came along, hoping everyone would switch to it leaving me with less V1 competition for the data and Mbps.  But as you see V is the one really getting the best of it's customers.

Steve if you and i were on a life boat with one canteen of water, I would make sure we both got a couple of sips a day, and hopefully both make it.

V may think they are doing the same thing ensuring we all get just enough to survive.

I knew when i had to use the new Modem/Router, i just let Big brother into my home.

Anyway Steve, I had never seen Visat commercials in my area on TV, but during the last 5 weeks they are on constantly, so i think any current customers that jump ship are being replaced by new not so savy customers who are being persuaded by the not so upfront commercials. They will soon learn the reality of "up to" and discover the full meaning of Median and throttling.

As far as Verizon goes, i have to say they have always treated me fairly, 4 or 5 months ago i called in and told them i was having a dropped call every day, they gave me a 4G LTE network extender, and since then i always have 4 bars, can take and receive crystal clear calls even in my basement, and since i have been with them, every time i call in to check whats new i get more service for less money.  So Verizon has been a good thing for me personally. (Veteran discounts, over 55 plan, employer discounts etc. reduced line fees, unlimited data etc.real customer service by techs who work it on the first call (if and rarely needed))

I don't like counting my chickens before they hatch but since Rural Band is being extended (FIOS) to my area, (hard to believe) i will be happy to free up some data for you and all the others that will be left on V.

Until then i will do as i always have done; do what is necessary to make it work and sip not gulp from the canteen :).


(Edited)
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VeteranSatUser, Champion

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I mean yes. Even if subs leave, Viasat is going to find a way to replace the lost revenue, either by selling more subs or raising prices on existing subs (or encouraging them to "upgrade" to more expensive plans by making the service unusable at times).

It is foolish to think that customers leaving will have a positive impact for the remaining ones.