Latest ???

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  • Question
  • Updated 8 months ago
  • Acknowledged
April 1st. Right around the corner. So now what is the official outlook??? February is well behind us now. As far as I can tell there is still only about a dozen areas with VS2 service. Speeds on VS1 have not improved for most of us and we are not privileged enough to switch to VS2. After years of the miracle of VS2 being promised to us this is annoying beyond belief at this point. The deception about the severity of the antenna issues and the misleading PR and advertisements just add insult to injury. Would someone PLEASE just level with us and tell us what the rollout is? Maybe the congested beams will see VS2 plans in August? September? Anything??? Something???
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Nathan Hart

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Posted 8 months ago

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Michael McDowell

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I agree 100%   Unfortunately, I doubt that we will hear anything  from the Mod's , other than the "Party Line" that it is "Like a fine wine" all in due time! They won't even officially list the areas that  already  have  Viasat-2 service!
(Edited)
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Jim16

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Nathan Hart

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Thats really helpful. Thanks...
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fmj77

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Pay no attention Nathan. He bows at the altar of Viasat.
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James Paramore

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When you say a dozen areas , are you referring to zipcodes, States, Cities, Counties? Here in Georgia there are over a dozen zips with VS2 plans. 
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Nathan Hart

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Officially it was 14 beams last time a Viasat employee was willing to talk about it, however, my beam which includes a city that allegedly has VS2 service only seems to have it in that one specific city, and not the entire beam...
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Stephen Rice, Champion

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Viasat 1 is working pretty dang good for me.  I downloaded another 24 gb of the Wikipedia this morning from 3 am to 6 am.
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Nathan Hart

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Having a download speed of 1 mbps every evening is pretty annoying for most of us...
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GabeU, Champion

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24GB of Wikipedia?  My God.  What for?  
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Stephen Rice, Champion

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The grand total of Wikipedia is something like 150 GB.  I'm preparing for the zombie apocalypse.  
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GabeU, Champion

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LOL.  I guess so!  Darn zombies! They're such a pain.  
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elchicano65 .

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As I have repeatedly said, a company's biggest mistake is to "over promise and under deliver". It's an old business marketing maxim that has been around for years. This technology simply can't keep up with demand. It will never consistently come close to the wired internet (and I'm not including fiber optic). This technology will, for the foreseeable future, always lag the alternatives and will be spotty at best. I can live with that...
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Nathan Hart

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I agree and completely accept that it will always lag behind. Its inherit to satellite internet. I've used satellite internet since the days of DirecPC. But, to quote you "over promise and under deliver" is where my frustration lies... It didn't have to be this way. And it doesn't have to be this way. Viasat needs to share their plans with us. I've been a loyal customer since almost the launch of VS1, and have dealt with the ups and more recently the downs of this service. I just would really appreciate an explanation and a roll out plan. Frankly I think its the least they could do.
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Brad, Viasat Employee

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We're still rolling out. New places are being added every few days. Check viasat.com/internet or account.viasat.com or call us at 855-463-9333. We unfortunately do not have and likely won't be announcing rollouts. I would recommend to keep checking every week.
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elchicano65 .

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I admire your stalwart corporate support and optimism. It's refreshing to see an employee who is doing his best to paint the best picture on this situation. Keep up the good work,,,
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Dlee

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To understand the roll-out, you have to understand the beam structure on Viasat 2.  There are 2 types of beams.  There's one large beam that covers the entire US as well as parts of South America and the Atlantic towards Europe.  On top of the large beam are smaller micro beams.  I don't know the exact number but I've been told over 70 or so.  Customers within the micro beams will have access to plans with speeds up to 100Mbps.  Customers that fall into the large beam will have speeds up to 30Mbps.

It was always Viasat's intention to do a phased roll-out starting with the micro beams.  Once all micro beams were lit up, they'd do a nationwide roll-out with the large beam.  It's my opinion that the antenna issue has affected more micro beams than they're letting on, causing them to redefine boundaries to determine who can or can't get 100Mbps speeds.  So far to date they've lit up about 60 micro beams.

This is all information that has trickled down to me as an installer for a retailer east of the Mississippi.  The above info is by no means anything official from Viasat, just what I've heard, and my opinion based on what I've heard.  I've yet to install on Viasat 2, our normal coverage area will be in the Large beam.
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Old Labs (VS1-329-L12FZ)

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No it simply means I'm taking Brad at his word - they're still rolling out and not done yet ;)

I've simply been checking random zip codes in various service areas that were previously limited to plans on the augmented beams/gateways (the older Wildblue and Anik satellites) - https://www.northlc.com/_images/beam_priority_map.png

I always thought those folks would be among the 1st to get Viasat-2 plans as they rolled out. Pent up demand in a proven satellite internet market - where HughesNet is likely available also. 

I'm checking using random zip codes at viasat.com/internet (even then I'm seeing changed behavior on that site and appears some maintenance is underway).

It appears that a few are now offering both 50 and 100 Mbps plans indicating Viasat-2 is in service there.

Others show only 12 Mbps plans (and I'm guessing those are still on the older satellites) but capable of supporting 12 Mbps now.

Still others show, service as being unavailable (new installs suspended) but at the same time tease with a "While Viasat is not currently available in your area, we're headed your way with super-fast services soon!"

But... your guess or anyone else's is as good as mine. What's you're your Zip Code? 
(Edited)
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Dlee

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GabeU,

If you're seeing Bronze, Silver, and Gold plans at 12Mbps then you're still in a Viasat1 beam.  Once Viasat 2 lights up in your area you will start seeing new plans based on whether you're small beam or big beam.  Big beam will see Bronze 12, Silver 25 and Gold 30.  Small beams will see Bronze 12, Silver 25, Gold 50 and Platinum 100.  It's my understanding that once Viasat 2 is in your area, all plans including Bronze 12 will be on Viasat 2.
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GabeU, Champion

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Old Labs,

My zip code is 14129.  What's interesting is I checked Viasat a few months ago and there was nothing available.  No plans were offered in my area at all.  

Dlee, 

Thanks for the info.  
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fmj77

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Viasat 2 plans are available in my zip code, but only for new customers. As an existing customer I still can't get on the new satellite.
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Old Labs (VS1-329-L12FZ)

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Have you called or are you relying on what's showing on your portal for upgrades - there have been some repoprts that the online account upgrade process is broken. As I recall the only reports here from those who've successfully upgraded have been through calling or contacting their local dealer/installer.
(Edited)