Last 2 days my bandwidth has been below 5 mbps

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  • Problem
  • Updated 2 years ago
  • Acknowledged

What is causing the slow bandwidth issues from 2/22/2016 - 2/26/2016? I called Tech Support and ended up with Tier 3 support and the excuse I received was that there were many people using Exede Internet from 6pm ET - 11pm ET and they are causing my 3.9 mbps down and 0.96 mbps up.All last week I was averaging 22.x mbps down and 2.x up. Why are people on this week who were not on last week? My usage is at 59% so it is not that.

The excuse was bogus and something else is going on, I would like a real answer!

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Cindy Adkins

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  • frustrated

Posted 3 years ago

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Exede Lindsey

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Hi Cindy, 

Please send your account and contact info to exedelistens@viasat.com. I would like to review your account concerning these slow speeds and research what could be going on. 

-Please consider router issues. 

A router can have a significant effect on the performance of your service. Since all devices in your home connect through the router, it can be the issue that hampers your service -- especially if you have more than one user on your network simultaneously. To find out, connect your computer directly to your Exede modem, bypassing your router. If speeds increase and slowness issues go away, your router could be faulty or misconfigured.
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Cindy Adkins

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Account and Contact info sent in email - at the time the only thing turned on and with access to my wifi was the specific laptop I was on, router was rebooted and channel was changed and so was the GHz - I bumped it up to the 5 range and still no joy. My router is new, I have only been a customer since 2/1/2016. Today I am up to 25.06 but not sure how long that will last if what Tier 2 support told me was true.

Personally since I deal with developers and hardware (IT) guys on a daily basis there was some other technical glitch/faux paux that he didn't feel I was intelligent enough to understand. Stereo typical male IT attitude that no one is as smart as they are. Just stating the facts for stereo typical male IT behavior, no need to defend it or respond, it is what it is. 

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Deku, Champion

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ummmm it could be the channel your on... cause when your on a channel... someone else can go to that channel... also it messes with the speed... so therefore... someone mightve went onto your channel and stuff... so therefore... it messed up both of your guys channels... so yeah... that also causes slow speeds also when someone goes onto your channel... then the people who are using the same channel as you gets slow connection also... so thats my only answer for ya...