Just an idea as to why there are so many disgruntled people.

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  • Idea
  • Updated 6 years ago
Archived and Closed

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I think most people will agree that the speed of the service is fairly adequate as far as satellite service goes, but the main problem is that with the fast speed we are burning through our data at an alarming rate. The speed of the service is more than adequate for some modern amenities, but the amount of data provided with that speed is woefully inadequate. Even with the top-tier data plan, it just isn't enough data for the modern household.

I know it'll never happen, but it would be great to see data caps that are more in line with what land-line telecoms offer. I think the price points we see with the current plans are high, but I understand the cost incurred by setting up a satellite ISP. I personally wouldn't mind the bill if I felt like I was getting a reasonable return on my money, but I'm not making it through an entire month without slowdowns because I ran over my data cap. We are having to forgo streaming movies, downloading music, and other modern usages so we don't hit the data cap and then we are slowed down to dial-up speeds for the rest of the month. If we can't do those things anyway, why not just stay with dial-up? It's MUCH cheaper.

Here is something I just thought about that very much applies to the whole situation. What good is a Ferrari if it only holds a cup of gas? I sure feel like I'm paying a Ferrari price tag. 
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Chris Milton

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  • disgruntled

Posted 6 years ago

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Alex, Viasat Corporate Communications

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Official Response
Chris, we definitely understand the paradox between the faster speed of Exede versus legacy satellite and the rise of more bandwidth-hungry Internet usage -- particularly video. Unlike wireline services (cable, fiber, etc.) that have almost infinite capacity, a satellite — even one like ViaSat-1 with more capacity than any other commsat ever launched — has a fixed amount of bandwidth. We know from years of doing this that if everyone jumps on during peak hours, it slows the service for everyone. That's the reason for the caps -- not to 'make more money,' as some suggest. 

We do have a newer plan called Evolution that costs a little more per month but that offers unlimited access to web pages and email. in other words, even if you hit your cap, your basic web browsing and email remains at regular speed. We're hard at work on other solutions to the cap paradox, including a new satellite coming in 2016 that'll double our bandwidth economics. Stay tuned ...