Payment declined

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
Why is it I can not get ahold of a management person that is able to get the situation I have taken care of.  I have spoke to several people that say a complaint has been filed and that someone will contact me within a week. well that has been four weeks.  I receive a letter saying that my card has denied the payment and please contact them so my service is not interrupted.  I contact them and they say they can't do anything for me that I need to contact corporate.  I have tried to fine an email to corporate and have not been successful.  I hop that I get a response from this posting.  Someone please help me,  i am not getting what i was told that i would get.  then I can't cancel because I would still have to pay.  What a joke.
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Juliana

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Posted 2 years ago

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Photo of Exede Lindsey

Exede Lindsey

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Hello Juliana, I’m sorry for these matters you’re experiencing concerning your account and billing. We are dedicated to providing exceptional customer service. I'd like to look into this situation for you to see how I can help. Please send your account and contact info to exedelistens@viasat.com and I will see what I can do. Thank you
(Edited)