I've lost my exede password on my phone only. all other devices are connected. How can I find the paswsword to use on my phone

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I can't remember my password for logging into modem. All devices automatically connect except my phone. I don't want to change all other devices to a new password. Can I retrieve my password
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Melinda Farringer Moore

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  • very frusted

Posted 2 years ago

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Bev, Champion

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Melinda, check the devices, one of them may have the option to view your password on the log in screen. If not, you will need to change it, and change them all. 

Here is how to change the password, if you need to do that: http://help.exede.net/articles/General/How-to-change-your-WiFi-Modem-network-password
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Diana, Viasat Employee

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Melinda, were you successful in changing your password. Which modem do you have, SB2, or the WiFi modem?  Please send an email to exedelistens@viasat.com with your account number and contact information or call 855.464.9333.
(Edited)
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Janis Detty Cook

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I'm having a similar problem. Only I know the password, but my phone will not accept it. Should I still change my password?
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Old Labs (VS1-329-L12FZ)

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If you change your wifi password you'd need to change it on all devices you or others may be using.

There are a number of reports of this occurring on various phones but it is a phone issue. The solution recommended is often to delete or forget the network connection and then reestablish it if your certain the password is correct. How to do that is dependent upon which specific phone you may have and it's operating system.

Share that info and someone may be able to tell you how to do that for your phone.

Otherwise a google search on forget Android WiFi connection, forget iPhone Wifi Connection or the like depending on what you have may tell you how. 
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