It's 6:30PM Thursday and my speed is 98Kbps pure crap. I pay for 25Mbps, can't hardly load a Web page. This has been going on for weeks

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  • Updated 11 months ago
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Buyer beware
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Tim Spake

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Posted 11 months ago

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Photo of Elaine


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Yep... welcome to my world... 
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Exede Lindsey

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Hi Tim, please send us an email to and let's see what we can do regarding your speeds, thank you. 
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Lindsey, you will have to admit that Exede is pushing the scam envelope here by signing up too many people on limited satellite capabilities. In all of your documentation it states that speeds below 8Mbps are slow. Please look at all the posts about people complaining about slow Internet speeds. That includes me with 700kbps instead of 12Mbps. I went through two sessions with your tech people at and wasted an incredible amount of my time with them without achieving improvement. Since your 'valuable' customers are trapped in a pretty tight contract, can Exede at least honestly promise that we will get relief once Viasat 2 is in orbit? Compare Exede performance to HughesNet. With their new Satellite now in operation, they promise speeds not to be under 25Mbps ever for all data plans. It is time for Exede management to make a public statement about its lousy performance and what is being done about that.
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Jim16, Champion

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"With their new Satellite now in operation, they promise speeds not to be under 25Mbps ever for all data plans. "

This is why people have issues with internet services.  They refuse to do their home work and see what they are actually buying.  It took me less than 5 minutes to go to their website and find all the facts.

†"The HughesNet Gen5 service plans are designed to deliver download speeds of 25 Mbps and upload speeds of 3 Mbps, but individual customers may experience different speeds at different times of the day. Speeds and uninterrupted use are not guaranteed and may vary based on a variety of factors including: the configuration of your computer, the number of concurrent
users, network or Internet congestion, the capabilities and content of the websites you are accessing, network management practices as deemed necessary, and other factors. When you connect to the HughesNet service using Wi-Fi, your experience will vary based on your proximity to the Wi-Fi source and the strength of the signal.

††If you exceed your monthly plan data, you will experience reduced data speeds until the start of your next billing period. Reduced speeds will typically be in the range of 1 - 3 Mbps and may cause Web sites to load more slowly or affect the performance of certain activities, such as video streaming or large downloads/uploads.
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Deku, Champion

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^the man above me is right. people DONT even do there homework of how the speeds will vary on the people of themselves. THEY need to DO there homework first THEN decide later. cause it says it will be ESTIMATES on the person...
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Tim Spake

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??? will vary on the people of themselves.???  How does one do a speed test on internet connection they do not have? Then decide later on THEIR homework.
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Tim Spake

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I have already sent my info and have sent emails. It does no good. You just hide behind "must be too many people on" excuse. It works fine at 3:00AM or when I am at work during the day. That does me no good when I get home and want to watch a Netflix movie. Just bad service and you asking for my info can not correwct the issue but it sure makes it look like you care to casual observers here when in fact it's painfully obvious from all the simialr complaints here and at other sites found by a Google search of Exede scam.
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It is what it is Tim.  Everyone wants to be on the Internet when they get home from work.  Ergo everyones speed drops and especially those that have used up their priority data.  On a shared bandwidth system everyone in your cell is sucking off the same straw.

Do you want guaranteed bandwidth and speed?  It's available.  It's an enterprise level or business type system and your going to pay upwards of $1000 a month for it.  Interested?  Residential satellite Internet such as Exede or Hughesnet operates on a razor thin margin and barely eek out a profit as they are constantly having to update and launch new satellites. 

The Internet 'pipe' you are on is like the water pipe in your house.  You can run the dishwasher and take a shower at the same time no problem.  But also run the clothes washer and flush the toilet and water the grass at the same time and what happens to your water pressure?  Goes down to a trickle.  It's the same way with your satellite system.

This is the price we pay for living out in rural areas where there are no other options.  It is what it is and pitching a fit because you didn't do due diligence won't help.  If you want to watch a movie after you get home at night you can.  Use a download manager and run a torrent application or do a direct download but do it during the free period in the middle of the night.  When you get out of bed in the morning your download is waiting for you and you can watch it offline when you get home from work.
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Tim Spake

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Wednesday night at7:38PMeverything turned off except Galaxy Tab 2, speed is 1Mbps