Issue with customer service

  • 1
  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
Was promised a credit for days without service, while waiting on service people to come out and correct. It took two weeks for them to come out, when I called back to get credit, was offered $20.00, FOR TWO WEEKS, I pay $127.09 per month, when I told him that $20.00 was insulting, considering what I pay them, then was refused to get any credit for the time of no service.
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RandynDenise Dulaney

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  • Looking for a different provider

Posted 3 years ago

  • 1
Photo of Jim16


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I guess the lesson there is take the credit they offer and then complain after...
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Deku (The #1 Hero Data Saver), Champion

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i agree with jim16 on this one...
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James E Besser

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Have too jump in here. theres four weeks in a month They pay $127.09 for a month. There system was down for two weeks They offer $20.00 for the two weeks Come onWhen your payment is due better have the money. $20.00 for two weeks Like a kick in the rear
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Exede Lindsey

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Hello RandynDenise, I'm sorry for the downtime you experienced with your service. Let us see what we can do to help. Please send us your account and contact info to