Question about Exede modem status

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
  • (Edited)
Archived and Closed

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I had to have a new dish installed yesterday. The installer did great and the service is working just fine but, on the modem status page I have:

Rx Power: -46.4dBm



Rx SNR: 6.5dB (That is good for a cloudy day here)

ODU Telemetry status
Inactive



Cable ResistanceN/AOhm

Cable AttenuationN/A dB



Is there a problem that should be addressed or, is that okay or a temporary thing that will correct itself or is due to work on the sytem gateway side?








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Bev, Champion

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Posted 6 years ago

  • 1
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ExedeCrystal

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Bev,

I can check the system to make sure everything is well with your modem and  installation. Please send an email to exedelistens@viasat.com with your account information and I will be happy to help. 

Thanks, ExedeCrystal
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Bev, Champion

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It cleared up after a couple of hours, Tria in test mode done remotely to check instal or so I was told by an installer.
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ExedeCrystal

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Bev,
 
I'm glad that your issue is resolved.Thanks for the update.

ExedeCrystal

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