Is there any way you can automatically connect to wifi on your hp chrome laptop ? either by the cords on the modem or what ?

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Trinity Moore

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Posted 3 years ago

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John Blount

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Mine connects when I power it up. Once you initially set it up it should recognize the network and connect.
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Kathy Tracy

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they sent me a new modem its says i have to connect my laptop to a cord and install?? very confusing as my old modem allow mw to connect wireless it picks up my router signal?
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Christine Conrad, Champion

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Kathy, the new modem must be provisioned, or initialized before you can use it wirelessly. You will need to directly connect your laptop to the  modem using an Ethernet cable.
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Old Labs (VS1-329-L12FZ)

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There are two different modems used by Exede.

The original SurfBeam 2 modem is wired only and would require adding a wireless router to gain WIFI access.

Most Chromebooks typically don't come with a wired ethernet adapter but a USB to Ethernet Adapter can also be used to establish a wired connection to the original modem. 

The newer Exede WIFI modem combines the modem functionality with both wired and wireless built-in router functionality as well as a built-in voice adapter (for Exede Voice capabilities). If switching from the original modem to the newer one it's a self-install. 

The newer modem comes with WIFI already enabled by default - the username and password (actually an SSID and key) is are located on the bottom of the modem, and can be used to configure the Chromebook WIFI connection (see - it should not be necessary to connect the Chromebook to the modem via cable (or at least I hope ViaSat didn't overlook the fact that many laptops today don't come with wired capabilities standard).

Similarly a USB to ethernet adapter can be used to establish a wired connection if needed. 

Once connected, the new modem's configuration utility can be reached at
and requires the administrative username and password which is different than the wireless username and password - the default administrative username is admin and the password is admin. Once you have access to the configuration utility, you can/should change the usernames and passwords for additional security.

P.S. Regardless of which modem. it's a good idea to have USB to ethernet adapter (readily available at Walmart, Staples, Best Buy, Amazon, etc.) handy in the future to rule out problems that may be WIFI related.