Is it ever ok for unlimited plan to be .21 mbps down?

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  • Updated 7 months ago
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I understand, you throttle during congested network activity when my 150gb priority data runs out, BUT, do you consider .21Mbps download acceptable? That is what I am experiencing right now. I would like to know what the lowest threshold is for this service because I was experiencing .13 just an hour ago and I find it incredibly absurd that you can't provide all your customers 1mbps as a low threshold. My speed has been hovering between 2 times and 3.5 times dialup. 
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Karl Wenn

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Posted 7 months ago

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Judge and Jury

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Until Feb. of next year, that is what we are stuck with.  When they say "Hard Cap" they mean it.
This is one aspect of ViaSat I have always found unacceptable.  A hard cap should never be less than 1 Mbps. Any lower than 1 Mbps is an insult to customers that put up with sub-speeds all the time anyway.  I have the Freedom 150 plan and haven't gone over yet since getting it.  I wouldn't take the so-called unlimited because it is always in a sort of soft-cap when it comes to streaming video.
 
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Karl Wenn

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What happens in February? Is that the date viasat-2 comes online?
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VeteranSatUser, Champion

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Probably sometime in February - March.

In the past (i.e. 3 - 4 years ago) the low threshold was said to be around 200kbps. It was pretty much designed for you to not be able to do much of anything . Of course, the Freedom Plan use to be advertised as virtually unlimited and the 150GB cap was hardly mentioned.
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Karl Wenn

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Do you really think they have to throttle in order to keep their network functioning or is this artificial scarcity to justify high prices? If it is necessary, why are they still signing up so many new customers at the expense of their current customers?
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Bev, Champion

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I don't think so much to keep the network functioning as to be as fair as possible in allowing every subscriber on a beam to have the priority data they pay for at the best possible speeds for that beam.

If you do not see better speeds of peak hours (about 5 AM until 2 PM usually.) send an email to exedelistens@viasat.com and, ask them to investigate for you. Unlimited is new so, I won't totally rule out a possible issue with the traffic shaper treating it more like a Freedom plan than it should at this point.

We don't have an exact date for Viasat 2 to come online, estimates are early next year, after all of the testing and, configuration it needs are completed. That should be February to April sometime, assuming everything goes well of course.
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Bradley

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On an unlimited plan speeds below 1 Mbps should never be acceptable.  Regardless of network congestion (that's a business problem, not a customer issue- simply don't over sell the network), when speeds fall into the area of unusable, what's the point.  Barring technical issues like the satellite falling out of the sky, there should be a base minimum of what to expect 9 out of 10 times.  The most disappointing part of satellite internet is the perception by companies (and customers to some extent) that we just get what we get.  Now wait for the page to load and be happy :).  
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Brad, Viasat Employee

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I would recommend calling us if you see that. We would need to take a look at it live 855-463-9333
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Ron Frank

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We are currently looking into the 150 unlimited plan.  25 Mbps ... big deal.  I dont want to hear proclaimed "up to" speeds I want to know what percentage of my day will be spent with unusable speeds!  Yes unlimited data will be nice, but I keep seeing feedback stating the unlimited data and higher speed does NOTHING for congestion!  Paying $100 more each month to suffer the same problem I have now is a real hard pill to swallow!

This is why I dropped to the lowest data plan.  Why pay for more data at "restricted" speeds?  However, I have noticed some disturbing things since spending so much time under "restriction" since the drop.  They sling the terms "speed" and "data" like they are one in the same.  "Restriction" is supposed to affect my speed a.k.a. slow me down, yet how come a page loads at .28 Mbps when not in restriction, but will not load at the same speed under restriction?  I click to open a web page  and get redirected to a page telling me I have used all my data, and suggests I purchase more.  THAT IS NOT RESTRICTION!   That is a direct interruption/interception of my data!  Another thing I have noticed is the longer I am "restricted" the worse it gets.  Despite my "speeds" remaining the same (less than 1Mbps) at 3 - 5 days is SLOW, 5-7 days is VERY SLOW, but after 7 days I find 20 - 25% of my requests receive "page not found" or "request timed out" errors, and I get the majority of the redirects.

The wife and I are night owls and we are on the Exede12 plan with our "free zone" from 12AM to 5AM.  Without it we would DIE!  This is when we do all of our non social media online functions, like downloads, updates, videos etc.  We find it comical that some nights at 11:59PM we can be enjoying 4 - 6 Mbps speeds (unrestricted) and magically at 12:01AM we have jumped to 14, 16 one night we even saw 24 Mbps for a brief time!  I am NOT complaining, but unless they have found a way to mysteriously shut down 75% of the devices on my beam exactly at midnight, I dont see how this fits the "congestion" scenario.

We started with Hughesnet, we HATED them!  We still had a year under their contract when we started on Exede.  We were very pleased for a few years and made the switch to Exede voice for our home phone.  After that everything went downhill.  Since then we feel overwhelmed with lies and deceptive tactics ... 98% of them relating to the Viasat2 delays and congestion issue.  I would like to applaud the Exede "employees" here in the forums for their honesty and openness on just about every subject, but let me also add that is NOT the same experience you get calling customer service on the phone!   

My biggest piece of advice at this time is Exede needs to back off on "new subscribers" a bit and put more effort into rebuilding the confidence of their existing customers.  Word of mouth is the best advertisement and when so many are disgruntled it doesnt result in recommendations to friends.   I remember the good days when Exede functioned as promised, and I anxiously await a return to that when Viasat2 goes online, note I said ANXIOUSLY, NOT PATIENTLY LOL   I just cant help but feel it is WRONG to tempt me at this time with "unlimited", limited to 150, and speeds "up to" 25 Mbps on the same congested beam they cant provide me the 12 Mbps I am "supposed" to be getting now for the outrageous sum of $100 MORE a month!  I dont see how in any way, shape, or form that relates to rebuilding customer confidence.

Sorry for the rant, but I actually STARTED writing this 2 days ago.  First as a comment to another thread, then as a new thread, and bit my tongue.   After reading this post I had to get it off my chest!
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Iwona Karon

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wow , i have nothing to add , you said it all
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Bradley

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I did both the 10 and 12 GB plans for a long while.  I won't lie.  Speeds on unlimited measure slower, but I have been able to do whatever I have tried at this point.  May change in the future (and I won't get to try past 150 GB this month most likely), but it's weird how the service actually seems to run smoother than it did at higher speeds and a lower data plan.  Just one man's observation a few weeks into silver unlimited.