Is Exede injecting random data into compressed or encrypted downloads?

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Are you injecting random data into my downloads? The most evidence is when I have a large JPEG file, about halfway through loading the image, it gets scrambled and discolored. This happens in a different way, every time I reload the image. That only happens when you inject random data into it. I don't care about privacy as much as I care about completing my downloads without errors. This doesn't happen on a regular HTTP connection. Another example is when I download Steam games, the downloads crash after a few seconds, with a mismatching hash error. Do you know what happens when you make a file different in any way and check the hash? For Minecraft, after playing for a few seconds, the stream crashes with the error "bad compressed data format." Do you know what happens when you put random data into a .zip file? I know "I can't expect video games to work," but Minecraft worked just fine during the first months of my service, as did Steam downloads, and just downloading a game isn't playing a game, it's more like downloading any file. Did I mention this happens with any file? Almost every download, be it a YouTube video or anything else, I get a "mismatched size" error when downloading. This would be perfectly justified if I was over my limit (a horrible time when you block almost every TCP/UDP port, many websites, and many file extensions like .zip or .tar.gz), but here's the thing; I'm NOT under my monthly data allowance. It's great that you're not blocking ports/websites/exts anymore, but you're injecting random data into my downloads, whether I'm under or over the limit, in the free-zone or not. I see nowhere in any contract saying you can deliberately crash my downloads and make it look like it was my own equipment's fault, especially when I'm perfectly within the bounds of my data allowance.
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bugzeeolboy

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  • frustrated and lied to

Posted 4 years ago

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Old Labs (VS1-329-L12FZ)

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FWIW, I'm seeing similar sporadic issues (data corruption) on both secure and non-secure sites (although I don't steam or game). For now I'm chalking it up to increased congestion and traffic during the holiday since it started the day after Christmas. I'll reserve further judgement until next week when folks go back to work/school and then start getting some sleep during the LNFZ since it's been slow during this same period and the issues are most pronounced then - not as frequent today and generally occur during slow downs.

P.S. But if it doesn't clear up by the end of next week, boy will I go ballistic ;)

My issues are described in greater detail here:

http://www.wildblueworld.com/forum/showthread.php?9159-LNFZ-speeds-are-terrible-perfectly-fine-durin...

and here:

http://www.wildblueworld.com/forum/showthread.php?9164-Corruption-when-using-Router        
(Edited)
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bugzeeolboy

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I don't understand
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Old Labs (VS1-329-L12FZ)

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I do understand -  ya had to be there ;)

I was there for an all too brief period... in 2016, before the EPA mandated that all Mr. Fusions use an alternate fuel source resulting in the great Pringles shortage of 2017 since they burn clean, but the landscape was littered with the cans and everybody's was getting 12Gbps on satellite thanks to some prospector from Colorado - so we got that going for us while the FCC still considered 10 Mbps to be the standard. Fortunately I was able to scrounge through the bags littering my truck bed and found enough stale french fries to make it back although the EPA wasn't too happy about the exhaust emissions.             

Perhaps I'll just grab all my friends named Sam and head over to Everett's bunker to ride out the end of days - we're gonna need more friends, perhaps I can get the Millers and all those girls named Stella to come along ;)

But then again Everett is rumored to be the anti-christ so that may not be a good idea but would buy me another 7 years... if you know what I mean.

P.S. The Surface Pro is fine Everett, the wife has taken to wearing a spaghetti colander on her head - it successfully deflected your 3D image but was garbled on display. I've set it's MTU to 1468, please retransmit during the LNFZ.    
(Edited)
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HMC1940

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Okay Simple mind wants to know why would Exede  be random data into downloads. What would be the purpose.
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bugzeeolboy

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I'm paying for a service I'm not receiving, as I said in the original post, they're significantly restricting me, within my allowance, and I didn't agree to that. The contract only said they would significantly restrict me when I'm over my allowance. I'm going to conclude that what they're doing is illegal, I'm taking this to the phone. I was really hesitating to involve the real-life law, because I don't want to stop receiving service, but now I'm getting too frustrated and I want to be treated like a customer. I haven't even gotten any responses from anyone at Exede on this forum, though I'm glad I got some responses.
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Old Labs (VS1-329-L12FZ)

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It's the weekend... even when you do receive a response it will be to send an email to that moderator at exedelistens@viasat.com since they can tell little about your account from your profile here.

Even then I don't have that option available to me as an NRTC subscriber (technically not an Exede customer despite being on the same infrastructure) - I have to go through NRTC support, which is as much fun as root canal surgery.

          
(Edited)
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JEP

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I have had this problem the last couple of days and it has been driving me nuts!  Slow and corrupted downloads.  My wife has downloaded PDF files that open with errors and I have some program updates that fail to extract because of corruption.  Figured out that if I bypassed my router, the problems went away, so figured it wasn't an Exede issue.  I called Linksys to get an RMA for the router which turned into a very lengthy discussion which mostly consisted of me saying "Yeah, I did that already".  But then they wanted me to change my MTU from AUTO to a fixed value.  Using an MTU value of 1490 fixed all my problems!  YMMV.  Don't know why this change was required after six months of using the router.  Anyway, you might want to try it.
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JEP

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Lab Rescuer - I'm always for keeping an eye on Danica.  Looking at "the other forum" there does seem to be a small number of people suddenly reporting data corruption similar to what could occur with MTU set too high, but like you, playing with their MTU settings does not fix the problem.  I would think if it was due to the new modem firmware there would be a much larger outcry.  But, then again, at least with my problem, there were no observable issues with email, web browsing or what the majority of people do on their Internet.  I think we have all developed a tolerance for the occasional JPG that fails to load, so the corruption problem can get lost in the noise.  Maybe it's the North Koreans messing with us. ;-)
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A. Everett Neuman

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Have you guy's ever used, SG TCP Optimizer?
It does give you a finer adjustment access to your main internet settings.

If your playing with the MTU, there are other settings that can be changed and might resolve your corrupted data.

You can download it here: http://www.speedguide.net/downloads.php

I have not had any issues that I have noticed, but I have not been doing a lot of downloads lately either.

I also have used CableNut 4.08 for Windows in the past for tweaking cable/ DSL settings. It might be outdated now, but it will show you many different internal setting that you could change to fix your problems.

Just an idea since your where messing with the MTU side of the connection. You can alter packet sizes and many other options. i know TCP Optimizer will show you your current settings, and revert them back to the Windows standard if needed.

Or, you get your Pringles can and......☺

Hope it helps,
Everett
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Steve Frederick-VS1/Beam314, Champion

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I don't know if these recent problems are related to the modem update ot not, but I have not seen any of these issues to date. My modem has thus far managed ti dodge the update, which is probably a good thing. I am still at UT_2.2.0.2.0

Hopefully Exede techies can get to the bottom of this and make a change for the better. In this case, it looks like the old adage "if it ain't broke, don't try to fix it"

Steve
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A. Everett Neuman

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That is an interesting concept Steve. I wounder what the options are for rolling back the firmware? It would be a good test for people who are having problems after the update.

Mine is at UT_2.2.3.0.13, but I did not have any issues before or after that I have noticed.

Everett
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Old Labs (VS1-329-L12FZ)

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Well after 3-1/2 hours of the MTU experiment (I actually went to MTU for awhile in the 60s - too cold and snowy up there in the UP for me), the issue continues for me at least. I'm going to plan B, keeping an eye on Danica.

P.S. Right now they're back with a vengeance (more regular)  and speeds have dropped. Hopefully some of the symptoms mentioned here and elsewhere will be passed along to the techies - I'd call NRTC but that never ends well.     
(Edited)
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HMC1940

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This is just a thought everyone--So far I'm not having problems like that. Also I don't use a router. Bujt I also have Internet security  running. I have Kaspersky. Keep it updated nd weekly run a full scan of computer for any little nasty that may have got by. But different things have read scmers and hackers getting worse all the time. So wonder if problem could be something like that.
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david, Champion

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Are anyone having these problems NOT on the new software?
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Old Labs (VS1-329-L12FZ)

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To the best of my knowledge, no. All mentions experiencing it thus far have included UT_2.2.3.0.13 both here and on the other forum.

That doesn't explain Everett having it but not experiencing the problem - but then he's a special snowflake anyway ;)

My guess is it's a server roll out occurring after and targeting the modem software roll out - only logical explanation I can see for the delay between when I received it and it started occurring and not too many are reporting having the new software since the early roll out - perhaps paused due to technical difficulties and limited to specific beams, gateways, accelenet servers.

But in summary the problem is:

Sporadic corruption of data, images, file downloads, SSL checks regardless of web sites (the Steam, gaming issues while dapped are distracting the focus away from the real issue).

                
(Edited)
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A. Everett Neuman

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Question Lab, I know you do a lot of your download's during the LNFZ. Have you done any during the day and noticed the same issues?

As you said, Steam gaming issues, and most complaints reference the late night free zone, could there be a data check injection/ reference, to associate the IP, aka WoW and so on?

I've seen some mention of using VPN and IP proxies that seemed to bypass the problem. Not all, but some users.

Oh ya, the snowflake reference, I have been called worst as you know. I forgot to tell you, I left my duck under that rock. You know the EVIL Duck. The one that hates Retrievers. He is watching ......

LOL,
Everett
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Old Labs (VS1-329-L12FZ)

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Corrupted content, SSL errors, etc. all occur at any time. I do vaguely recall a minor small update download failing during the day but simply downloaded again and all was good. Have been avoiding downloads during LNFZ primarily because it's been slow and most of mine are manual to begin with so simply deferring until speed picks up.

Don't know about the others and am more or less riding out the storm for now since no impact on VPN to work or my moneymaker.

Really just passing along the info in the event some Viasat techie is lurking and wants to be proactive or the info is passed along to the techies, it might ring a bell or cause a light bulb to come on somewhere.

As previously noted, would call NRTC support but that's typically not useful.

If it gets to the point where it really impacts my moneymaker, I simply call the owner of the NRTC member organization I subscribe to directly. Not much he can do but he does tend to rattle a few cages.

No reason to go all stompy-foot just yet - it's not all about me ;)    

 
(Edited)
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John

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I'm also having problems with corrupted data, inability to connect to secure sites, and downloads from secure sites being prematurely cut off. It's ridiculous to think that Exede is randomly injected junk data into your downloads because there would be no point in that. But something is going on. I'm also on the new software and using a router. MTU adjustments have done nothing to fix it. I've emailed support about the problem, so hopefully they see these threads and realize that I'm not the only one having issues.
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slowBill

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hello John, thanks for posting. are you on Beam 329 too?
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A. Everett Neuman

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Hi slowBill,
It's been 3 weeks ago or so that I helped 2 separate members who appeared to have similar issues between themselves.

Just by chance I had one or them check their beam location as part of the check list to find an answer. Then the other customer. It turned out they both lived in Virginia.

I think Lab also tuned in to help them, but I do not remember the outcome, or if there was one.

I guess what I'm getting at is; How many of these corrupted data issues might be related to specific beams and or servers? Is the diode that controls beam 329 acting up in the great beer can in the sky? Are others?

Does Lab need to fire up his proton truck?

Just a brain fart, but maybe related?
Everett
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John

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Yes, I'm in Virginia on beam 329. At least according to the map that got taken down. I've contacted support, but I'm still waiting for the next reply. With as many of us having the issues as there are, I hope they take a look at their systems. I couldn't download a file without getting SSL errors that interrupted it every single time. But I did route it through a web proxy and it downloaded fine. So it is clearly on their end.
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Goatreich Sturmkaiser

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I'm also seeing the the same issues mentioned by John. Corrupted data (both uploading and downloading) connecting to various websites, keeping connections alive, and the overall speed has been lousy, since the Holidays began.

I'm very dissatisfied at the moment.
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Old Labs (VS1-329-L12FZ)

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In the event it's relevant to this issue, I'm on:
 
Beam 329, Lovelock NV Gateway, Salt Lake City Accelenet Server (and of course modem software version UT_2.2.3.0.13).

And yes the issue sporadically continues - most often noticed on this very site with sporadic SSL corruption errors resolved with one or more refreshes.

P.S. I still haven't ruled out Danica Patrick as a suspect, since to date all of my SSL corruption errors have been on sites using an SSL certificate issued by GoDaddy (like this one and the NRTC portal) but hardly enough evidence to convict so far, but I'll still keep an eye on Danica...

In addition, I haven't given up on the MTU approach since it appears that corrected the issue for JEP - I'm just going down a different path recognizing that there is more than one place MTU is set not simply the router and working off the theory that they may all have to be identical after whatever went bump in the night a couple of weeks ago. I'll give that a shot for awhile. I'll be back...                    
(Edited)
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Old Labs (VS1-329-L12FZ)

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Going on hour 4 or 5 of the latest MTU experiment and haven't noticed any of the issues yet (but who knows perhaps coincidental). Essentially, all I did was to restore the router's MTU to it's default (1492), and then set the operating system's (Windows 7 in this case)  MTU to the same 1492 value (it defaults to 1500 in Windows 7).

http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/how-do-i-change-the-mtu-settin...

Not sure whether this is really doing anything beneficial, and now that I've said expect the errors to return in 3, 2, 1...
      
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A. Everett Neuman

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Lab, just an idea, but have you tried changing your network cards settings. You might try 100 Mbps Half Duplex. Most have a Jumbo Frame setting also that can up the MTU to 7KB or more.

Just a thought while your experimenting.
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Old Labs (VS1-329-L12FZ)

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Going on 8+hours since setting MTU to be identical on both the router and Windows 7 network adapter with no recurrence of the issues.

Not convinced this had any real affect since I've also been using a second machine this afternoon that I didn't change with no problems.

So perhaps it has been fixed somewhere out there in the cloud, or perhaps the holiday rush is now over.

Just the same, would like to hear if any others are still experiencing these corruption issues or even better, a simple "yeah, we fixed that" from ViaSat - even a "nope, we didn't fix nothing" would suffice. 
(Edited)
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Old Labs (VS1-329-L12FZ)

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Approaching the 24 hour mark since the MTU tweaking with no recurrences - still not convinced it affected anything since no recurrences on machines not yet tweaked.

More likely that a fix of some sort has been rolled out to the server(s) along my route.

Generally when posting here due to the SSL, I experience them frequently and am using one of the un-tweaked machines without issue. Similarly no further corruption of images on web sites frequently observed on.       
 
P.S. I've also tentatively ruled out slower than normal speed from the equation since they continue to be slow.

P.P.S. One final update before getting down to work making the donuts, just had the 1st recurrence of SSL corruption on the un-tweaked MTU machine while the tweaked MTU machine rolls along smoothly - so the jury's still out on MTU tweaking impact, and speeds are rocking with the latest tests (all those early bird free zoners are probably getting ready for work on the east coast).

P.P.P.S. Just when I thought it was safe to get back in the water, they're back regardless of MTU tweak. Back to square one... but at least no issues with VPN and work yet, so I've got that going for me.    
(Edited)
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JEP

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Lab - Your posts made me roll my router back to the MTU setting that was previously causing me grief.  The "bad" setting worked just fine now whereas there was one file download that I could get 100% repeatable corruption, now downloads just fine with the "bad" MTU setting. ???  Also checked my speed.  Yeah, glad all of the kiddies are back in school this morning. :-) 

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ExedeKarmin

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Hello bugzeeolboy,

I'm sorry to hear you are having issues with your internet service.  I have reached out to you on your other post.  Please send me an email to exedelistens@viasat.com with your account and contact information.  

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