Internet service

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
I think it’s crazy that y’all don’t disclose all information when getting connected. Didn’t know I was going to have to pay money 3 days later after getting approved for free installation and no money down. Didn’t know I would have to pay a full internet bill, and that they would be trying to get it out my bank acct. registered for the service and if it’s nothing in there it would cause me insufficient funds charges each time they try and get it out! You all need to do a better job at explaining the services, charges, and billing. Didn’t know the internet is a lock-in contract of 2 years and it’s nowhere as good as the one I had, all it does is buffer! I’m going to need y’all independent contractors to do better! I would have never left the other company if all information was disclosed at the beginning instead of the rushed sales pitch to get my business not telling me all I needed to know! Not Cool Excede/DirectTV
Photo of Lakita Lucas

Lakita Lucas

  • 4 Posts
  • 0 Reply Likes
  • frustrated

Posted 2 months ago

  • 1
Photo of Tim Spake

Tim Spake

  • 306 Posts
  • 128 Reply Likes
I wish you had read some posts before you signed up. Many of us are not pleased with our speeds.
Photo of Old Labs

Old Labs

  • 3002 Posts
  • 2938 Reply Likes
That's not the way it's supposed to work and you've identified the cause - an independent contractor not following the specific installation standards that Viasat has established - nearly all of the items you mention are actually covered by those standards. Contact Viasat and identify the contractor so that they can take appropriate action. Trustworthy and reliable contractors will thank you for it - time to get rid of a few bad apples.

And yes, Viasat and their contractors need to be more transparent before the sale also, if not providing that info prior to install. Really depends on who you signed up with... but the mention of DirecTV doesn't bode well.       
Photo of Stephen Rice

Stephen Rice

  • 1264 Posts
  • 578 Reply Likes
Once upon a time, in a white trash home, long long ago...

Back in the good old days when I had a home phone, I used to get a lot of telemarketer calls.

Someone from Directv called me and tried to sell me service.  I told him I didn't own a TV.  He proceeded to tell me how I could save a ton of money by signing up with Directv.  I told him once again that I didn't own a TV.  He then offered to throw in three months of HBO for free.  At this point I gave up and decided to ensure he would never call me back.  

I started acting like a gay man on the phone and gave him all sorts of compliments. After I made it obvious that I was interested in him sexually, I asked him out on a date.  The phone went click, and I never heard from Directv again.

Times have changed.  That was 15 years ago before gay stuff became mainstream.  Now that tactic would probably backfire on me.
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 1457 Posts
  • 754 Reply Likes

But seriously, the amount of people that choose Viasat simply to save $10/month is staggering. That is NOT the reason to select Viasat!