Internet Outage 6/27

  • 34
  • Problem
  • Updated 6 months ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: The outage has passed.

No internet
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Traci

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  • frustrated

Posted 6 months ago

  • 34
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Andy Schack

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My VS1 system won't connect here in FL either. My VS2 system does connect and I can surf fine but I tried watching some Youtube videos on the CPE210 I bought yesterday and it buffered more than it played. 

Can't WAIT to get to the store and listen to my messages. 

Andy
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Andy Schack

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I should have been more clear. My VS1 system shows that it is online. When I pulled up the dashboard it showed it had been online for over 4 days...so nothing had reset. I rebooted the modem and my router and it booted up normally and went back to showing it was online but when you try to go to a website it tries for a few seconds and then says the page can't be reached. Strange.

Andy
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Old Labs (VS1-329-L12FZ)

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All indications I see here are that this is an issue at what used to be called the core node (also call Accelenet server, IP Layer) in Viasat's client-server architecture.

There was previously a way to determine where that was but the method seems unreliable now - it's the hop after the gateway and the piece that puts the server in client-server while the modem represents the client (as reflected by the modem's client-side proxy statistics). Regardless, those are shared by gateways (SAN is the new name) and beams share gateways.

The Viasat tech blog shows that the architecture is rapidly evolving and all the previous assumptions we've made about it are off the table.

Viasat-1 in Virginia is chugging along just fine - at least until the roll out changes to my server ;)
(Edited)
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michael3245

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Same 2:30am is what my router logs show and firewall. Reboot nothing. I am in Pensacola FL. So yea its strange guess the vs1 is burning on fire crashing into the gulf of mexico. 
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Ivan Bludnik

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Stop whining. I have great service. It's all in your mind. Have you emailed viasatlistens yet. They will give you instant results.
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Jaynie Preston

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Lmao
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Jason Meador

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That's some quality sarcasm right there.
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Jim16

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Jim16

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Nice to see we all have a back-up source for internet!
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Sophie Mae

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Well, don't know that I'd consider work my back-up source. LOL
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Betty Jones

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They should say something on the phone about the outage so we don’t keep calling out here in Ft Pierce fl since early am
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Jason Meador

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I tried calling back after my handset ran out of power from being on hold for 4 hours 17 minutes, and they had actually added a "We have detected a large outage in your area" message.
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zanne

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That's about what I was worrying about, but my modem said it was connected. After I spent 4 hours on hold (had to switch handsets a few min after 3 hour mark) an automated message came on to tell me that I was calling outside of customer service hours, took me to a survey as if I'd already had customer service, and then hung up on me. I was pretty pissed. Then I called back and it said my wait time would exceed 60 minutes but added a helpful bit saying there was a "network outage" in my area. Sure would have been nice if that message had come through a few hours sooner. I checked back around 12:30pm and still had no internet (and I had rebooted everything multiple times and even left the modem & router off for a couple hours to make sure it wasn't overheating issues on my end).
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Brad, Viasat Employee

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Official Response
Hello. We are aware of the outage affecting several of our core nodes. We do have a team investigating the issue and working diligently to restore service ASAP 
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Emily W. Taylor

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Down in Georgia also, no service since I got up at 5:00 this morning and this is my only source of service besides eating up my cell service.
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zaw9c1

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I can get on line if "client side proxy" is "disconnected"    once its connected all things goes down.
I can ping and I was be able to remote desktop on to my home pc once.
i have customer who use Verizon MicroCell.  he's getting text/email and making calls.  I'm sure that traffic  bypass the proxy.
why don't you guys disable the proxy until problem is fixed?
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Crystal Abner

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Down in Kentucky also
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Dan Thomas

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Back up in Central Florida. Sorry, everyone. (Good speed, too.)
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Julie Rettmann

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Back up in Southern Oregon.
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VeteranSatUser, Champion

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Now is not the time, but why can't Viasat implement a public outage map (like the power companies).

Sure would make things easier for all of us.
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Michael McDowell

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Probably afraid it would give the competition some kind of competitive edge!  Don't worry about the subscribers, they'll just have to wait it out!
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Sophie Mae

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I agree - public outage map would be a nice tool to have.
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Sophie Mae

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Yes, I looked at that earlier, but it's not an official outage map. :) But thanks for sharing it!
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Carolyn Burgess

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That is not an official outage map and when you try to load, it has a message that you have to agree to that it can basically take all your Facebook and other computer information and you agree to this.   Why would anyone agree to that?
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Brad, Viasat Employee

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Official Response
Update 2: We are still working on the outage. Despite the frustrating ordeal currently, outages especially of this caliber are quite rare. A few of you night owls may have been down longer as some overnight maintenance led into this outage.

 Our team  working on the issue are seeing some progress to resolving this and some customers might see restoration of surfing (however with very reduced speeds) as they continue to work on fixing the bigger issue. I'll update as I can. 

Thank you for your patience and understanding.
(Edited)
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Andy Schack

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Brad. When I called tech support I got a recording informing me that there was an issue with provisioning so I bumped a VS2 job. Do you know if this is affecting prov on VS2 or is it just VS1 installs?....wait time for tech support was pretty lengthy. 

Andy
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James Redmond

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For a $110 a month, I expect little to no outages. The only reason any of us have satellite internet is because we have no other option. Seems like Viasat knows that and is thumbing their nose at us. "What are you going to do, leave? We're all you have" Can't wait to quit Viasat. Been a customer 4 plus years and all I get is excuses.
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Susan Kornblut

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Reduced speeds can surf now but service not 100 percent thanks for the updates time is 237 pm service went off at around 200 am .I am in northeastern SC.
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Rose Smith

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I’m in SC. Looks like we’ve been down since about 3:30 am. I get that some of you depend on internet for work and feel your frustration. But really, why is it that we’ve developed this insatiable need to be on line? Go outside, read a book, listen to music or the radio. Surely we can find something to do. Certainly for us this is the very first time in 4 years or more that our service has been out this long. I certainly can’t say that about our electricity or landline telephone. Thanks to Brad for getting us informed.
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Jim16

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Unfortunately, as can be seen by some of these posts, some people have internet, and some people, the internet has them...
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Nicholes Koekkoek

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I use it for work. I had to drive into the office. No big deal though. They had to do a space walk to fix it. 
(Edited)

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