Internet not working. Lights are blinking

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  • Updated 4 years ago
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Internet not working. I have reset the modem and router and still nothing. Top light stays on and other 3 are blinking blue. Any ideas? Thanks
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Robin Weiss Boyles

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Posted 4 years ago

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Larry Byars

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you need a service are having signal issues
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Exede Lindsey

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Hello Robin, I would be more than happy to review your account concerning your modem issues. We may need to set up a service call to get this issue resolved. Please send us your account and contact info to or you can give us a call at 866.9453258.
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Robin - What does your modem status look like at:
Anything red?  Have you tried bypassing your router and hooking up directly to your modem?
If the three lower lights are blinking somewhat randomly, that can be considered normal.  Mine are doing that right now.
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Larry Byars

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if all lights are flashing together its most kikely a cable issue