Internet not connected !

  • 1
  • Problem
  • Updated 3 years ago
Two months out of service and I get charged for service and I try to connect but it says internet not connected ! Call Excede and they say all is normal
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damron alto

  • 3 Posts
  • 4 Reply Likes
  • cheated..,Excede is junk do not sign contract go elsewhere

Posted 3 years ago

  • 1
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damron alto

  • 3 Posts
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According to all they're speed test all is normal .... So it's Normal to get internet not connected !
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Melitta Maria Powers

  • 18 Posts
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We all need to do something,exede is a ripoff company
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Bev, Champion

  • 3287 Posts
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What troubleshooting steps have you tried?
Do you use a router?
Have you tried connecting with a cable to the modem, not using a router?
What is the status of each light on the modem?
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Brad, Viasat Employee

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Hi Damron

To somewhat echo Bev's reply above, I think more information is needed here. When you call us we are able to check the signal to the modem. Anything past the modem is past what we're mostly able to fix or troubleshoot. If we're showing that's going well the problem might be with the router dropping out (most times is the case) or the device you are using. I'll be more than happy to look at this for you if you send an email to