Internet connection & "Resolving Host" Issue

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  • Updated 2 years ago
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  • (Edited)
Hope an Exede Customer service representative might be able to chime in on this if they have any insight on what's going on.

Had a problem with my internet for about 2 weeks where my connection would be interrupted for about 5 minutes every hour, my browser would display "Resolving Host" without loading webpages. This happened with every website I tried to visit. Since Wednesday, the problem hasn't occurred anymore. So I'm hoping the issue corrected itself. But I was wondering if anybody else has ever experienced a similar incident with Exede /Wild Blue before.

All my software is up to date, and I use McAfee antivirus/ firewall .  I experienced this issue with all 3 of my browsers (IE, Firefox, Chrome). While the problem was occurring, I'd flush the DNS cache, IP release/renew, power cycle my modem, reboot my system...all the regular recommended stuff. But it wouldn't correct the problem. I'd just have to wait 5 to 7 minutes, then I could load pages, etc. like usual.

The odd part about it was that while the "Resolving Host" issue was occurring, any downloads I had going during that 5-7 minute interval continued going without a problem with decent internet speed.


Added 07/25/2015 - 
Well, the issue has returned. Enjoyed the 3 days I had without it, but now I'm to the point I'm glad my contract is about up. Went from singing the praises of Exede - to wanting to throw my modem across the room. And can't even get a response from an Exede rep here on the forum. Calling customer service routes me to an overseas call center. Dealt with 3 different service reps reading from a script, and became extremely rude. Not worth the hassle.
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David Lisa Weaver

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Posted 3 years ago

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Knight Rider

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I'm really not sure on that one...it sounds like a DNS issue but the fact that you reboot the modem and computer and it still don't load is very strange. Usually if its an issue like that rebooting the modem would fix it. I would send exedelistens@viasat.com an email and see if they can look at your account.
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David Lisa Weaver

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Hey Knight. I've tried calling Exede customer service, and just get the run around. The customer service reps here on the blog don't even bother responding while I have like only 20 minutes an hour I can even use my internet. 

Appreciate the advice, though. Reading the nightmare stories people have had recently with Exede on Ripoff Report, Satellite forums, etc...I'm guessing this is the new normal for Exede. My neighbor just got done with his HughesNet contract & asked me about Exede. Needless to say, after I told him what I've been through the past 2 weeks...now up 2 only 20 minutes an hour of usable internet...he went running back to HughesNet. lol
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Brad, Viasat Employee

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Hello David,

Can you send your account information to exedelistens@viasat.com? We can take a closer look on our end to see what the problem could be. 
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Knight Rider

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Was Bra able to figure out the issue and get you fixed?
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Nathan

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Was there ever a fix to the "resolving host" connection issue?  I'm having the same issue this morning and can't seem to figure it out.  Nathan K Smith
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Brad, Viasat Employee

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We are seeing a wide-spread outage this morning that may be related to your particular issue
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David Lisa Weaver

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Hey Brad, was wondering why our internet & phone dropped over the last hour. Thanks for the update. Do you know what the problem was?
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Brad, Viasat Employee

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I don't see what the cause was yet, but it was across the board :-0.  Some people are saying they are back up but overall no ETA of resolution yet.
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Joshua

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Thanks for the update Brad, I'm one of the ones effected :(. I'm off at a coffee shop working at the moment and hopefully things can be brought up online soon.
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Mark Scheuffele

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Agreed, too bad I have a year and a half left on my contract or I already would have gotten someone else. Not only does it reload multiple times while streaming video, it uses up all your data for the month, then try and use the internet...very disappointed.