Installion brush off?

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  • Updated 3 months ago
I had installation sceduled on 8/2 from 8-11 then recieved a call that the installer was running late and I can expect them later that day which got changed to 8/4.I guess the installer had some family emergency so I can't blame them for dealing with that.
 The installer did shop up Sunday however I was told they could not route the wire to a 2nd story room on a basic install and wanted to put it on the 1st floor. He said he would take photos to send to the Viasat point of contact photos of the area and why he could not do a 2nd story install. I called the Viasat rep to inquire as to how to schedule am advanced install and he said that he would speak to the installer and get back to me. I tried reaching out to him at the provided number and only seem to reach voicemail and do not get my calls returned.
 I called customer service and went through the automated install schedule and had a timeslot confirmed for yesterday 8/12 from 2-5. My wife was home waiting for the installer and at 4:30 I noticed I missed a call but no voicemail 1 minute prior so I returned the call and got the voicemail for the same Viasat rep and continued my drive home. Called back to the rep at again at about 4:40 and got voicemail again. 5:00 came and went with no installer showing. When I called to customer service at 5:30 the automated system told me I did not have my install scheduled so I waited for a live person who then told me that the installer had attempted to contact me and got a dropped call and no voicemail so they cancled the install. I tried reaching the viasat rep again this morning and got voicemail again. At this point I really don't know what to do and am seriously feeling like I'm getting blown off. Any suggestions on how to move foreward?
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Justin Johnson

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Posted 3 months ago

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ExSatUser

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Email viasatlistens@viasat.com and see if they can help get this coordinated for you.

As far as putting the modem in the 2nd floor, you shouldn't need to. You will just have to connect to it via wireless though.
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Justin Johnson

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I realize that however since I will suffer playing games over satalite I would prefer to have my machine direct wired to the router. Also the rooms on the 1st floor have a 4 and 6 year old in them. I can't get them to not constantly unplug their table chargers and I feel asking them not to touch the blinky light box might be beyond tempting. I do thank you for your response though
(Edited)
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ExSatUser

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Direct wired or wireless, playing games on Viasat's network will be poor if not impossible to do, depending on what games you are playing.
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Justin Johnson

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I am aware however the problem of the children persists. Having it in my office is much more secure. Also, Comcast wants 14.5k to run cable to me.
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ExSatUser

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If you haven't had satellite internet before, good luck.
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Spinninghorse, Champion

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I am assuming if you are getting satellite internet, you have no other options except dial-up. Assuming that is the situation, I think it is just a communication issue. I have found things run slower when you are rural and service folks have their own way. Drove me nuts when I first moved to VA (from CA) almost 20 years ago but now I am use to it and sort of expect it. Patience is key.

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aabbcc

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ATT has an unlimited ipad plan, people move the sim to an lte router type device, something like $35/month.  Don't know if it still works (No ATT here, so I don't follow), possibly other options. But, as a supplement to Viasat, gaming would work much better on a cell connection, even a slow one.  Other than things like updates, gaming itself doesn't take a lot of data, so you could even have a capped plan for just gaming, if you wanted.

Streaming doesn't work very well with satellite, unless you are in a non-congested area, possibly the newer satellite, etc.  That many at a time, I don't know as you'd get along very well, you'd hit the priority data pretty fast.  Not to mention all the updates etc. that games need.

What plans are in your area ( www.viasat.com/internet ) ?
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johnny c

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We installed directv and wildblue sat on the 2nd floor of our home. After running the cable under the deck we brought it upstairs behind a gutter drain pipe and then thru the wall, really not a big deal.
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Will Seemore

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So Cal to Central Va 10 years ago. The business hours are definitely odd. The two local auto repair shops are open Mon-Fri 8am-5pm. The real oddballs to me are the rental yards. They close at 5pm during the week, noon on Saturday, and not open on Sunday. Most DIY homeowners want to rent equipment for weekend projects, a person with a commute on a M-F day shift job can pick up what is needed Saturday morning, but will either have to keep it a week or miss some work to bring it back.
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Will Seemore

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Double post, first time that has happened since I dumped Viasat.
(Edited)
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aabbcc

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The small, local owned hardware store (in town, 30 miles away), is very lax with their rentals.  Often they won't charge full price if it's a few days, or they'll ask you to drop it off or have it picked up for the next job.  Many of their customers don't live in town, and they understand that.  One advantage of not having any of the national chains in town.

What is annoying is a person has a flat tire on a tractor, or a hydraulic hose blows, on Saturday.  You're done until Monday if you don't have a backup (because no labor on Sun., other than parts on emergency basis, calling someone from their home, not tires).  It's not like some of us ever have a day off.
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Stephen Rice, Champion

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If you think having a direct connection to your computer vs WiFi is going to improve performance for gaming you certainly won’t be happy with satellite internet.

Just out of curiosity, were you told about the early termination fee? What plan did you sign up for?

I would seriously think twice about signing up for Viasat if you are already having so much trouble getting an installer to come out.
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Justin Johnson

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I believe it was a $15 dollar fee for each month remaining on contract. I know it is 6 months until we can get cable and the price is super salty. I ordered the gold50 but looks like since nobody will call me back I will have to keep looking at options. I appreciate everybodies advice and input. I realize my gaming will suffer however my wife and kids are completely misserable without youtube and netflix. Okay well maybe not the kids as much, I got lucky, they like to play outside more than watch TV but my wife loves her some netflix.
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ExSatUser

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Gold 50 suggests a high density spot beam, but I didn't think any existed that far north and east. So Viasat-2 might be able to handle the load for streaming.

As far as online gaming, depending on the game, not even possible.
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aabbcc

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Intended use, amount of use, plus a temporary situation, I'd say Justin is not a good candidate for service.

I'd investigate the other options. DirecTV would be another contract, for possibly temporary use? But a good (expensive, depending) option if not temporary and internet is limited. Start-up costs are a bit high, but Orby doesn't have a contract, could see if there's used equipment and sell when done. Does Netflix still have the mailed disc service? I didn't look that up. Also, some services let you download shows for offline, if service at home isn't fast enough, could do that closer to a tower.
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ExSatUser

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The answer is PlayOn Cloud. Record content in the cloud. Then download to a PC, tablet, etc. at a library, restaurant, hotel, etc. Then bring home and play on a tablet or Roku.

A good stop gap until real internet is available. And PlayOn Cloud is dirt cheap compared to what you will pay for Viasat every month.
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johnny c

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This the major benefit of this forum. All the work arounds are described to allow you to do some of the things that 95% of the rest of the country does while yawning and scratching their whatever.

A satellite internet user has to be innovative and use several other resources to accomplish the things that others with “real internet” take for granted.

I know I am still marveling at how I can use my phone/computer for live news , movies, shows in HD without a second of delay, weather radar, even during the worst part of the storm.

Using all the things like home security cameras, and other smart devices are now available.

The internet shouldn’t be so hard, comprise so much thought and energy.

Hoping there is light at the end of the tunnel for all.
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ExSatUser

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Agreed. You have to be creative and make the best of it.

Satellite internet is basically the best bad internet solution a person has if wireless or hardwired internet is not available. Even then, one must be creative with how you can use it.