Impossible data usage

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  • Problem
  • Updated 2 years ago
I literally purchased 3 gigs of extra data, two hours ago,  to get thru the last 4 days of the billing cycle and it was gone in less then an 90 minutes. I watched 1.5 hrs of streaming and it is supposedly all gone. That is ridiculous. I have changed nothing on my streaming quality and have always gotten 3 hours of streaming per gig. I absolutely could not have legitimately gone thru 3 gigs in 1.5 hours. I am tired of getting ripped off every month and this was the last straw. I see thousands of complaints on this very same issue. I am not doing this anymore. My billing cycle ends on the 24th and I am cancelling my service.
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Linda Scott

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  • angry and ripped off

Posted 2 years ago

  • 1
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Jim16

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You say the playback resolution hasn't changed on you.  What resolution does it show that you are using?  Streaming 1.5 hours of video and using 3 gigs sounds about right.  Here is a very informative link to help reduce data consumption when streaming.   http://www.howtogeek.com/201827/how-much-mobile-data-do-streaming-services-use-and-how-you-can-make-...
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Linda Scott

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It is set at the lowest resolution and as I stated, I have always gotten at least 3 hours per gig. No this is not on my end. This is a ripoff. I have NEVER lost that much data in that short of period of time. My phone was off as was my desktop computer. It's bullcrap.
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hotshot1

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As I have stated elsewhere, I don't think I would consider signing a 2yr contract with this company much less waste money with them from what I've been reading.

I've always used dialup, then DSL, and now cable without a f%$^$%^ contract.

Most nights I leave the computer on and listen to late night talk radio.
Much of the time I even leave my computer turned on and leave modem on.

My average use including software downloads only averages 30 gigs per month + or - a few gigs

I pay ~$70/month for cable internet and telephone. (My data allotment is 150gig)

I would recommend leaving them and finding a better provider.

I hesitate to buy a mobile home on edge of city limits in a smaller city because this is about all that is available at the location I'm looking at.
However, I did find one wireless provider which I may check farther.
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Jim16

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Do you know what the resolution is set at?
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Linda Scott

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The lowest setting as I just stated. Look, I know how much streaming I can do per gig. I have calculated that over the past several months. I have always been able to watch 3 episodes of this show per gig at the settings that I have. What happened last night is just not plausible. This has gotten worse every month. I have fiber optic available to my house and I am not going to continue to deal with this data issue any longer. $300 a month in internet costs is not justifiable when I can only watch a maximum of 4 hours of tv a month and minimally surf the web. I have read thru too many of these complaints where people have had their entire months data sucked up within a ridiculously short time, not to come to the conclusion that we are all getting ripped off.
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hotshot1

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As I stated in another post, I average ~30 - 35gig per month with cable internet. I stream internet radio usually 6 - 7hrs per night.

I get 150gig of data including unlimited telephone local and long distance for roughly $70 / month.

Too many people seem to be too quick to sign a contract.

BTW: I've never signed a contract for dsl or cable.
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Jim16

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O.K  It is obvious you don't know what your resolution settings are.  You are convinced you are being ripped off and nothing is going to change your mind.
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Christine Conrad, Champion

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Linda, I am very confused. You have fiber optic internet available to your house, but you chose to get Exede satellite for your internet. Why?
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Linda Scott

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Fiber was not available when I bought the house. They installed it this past summer. Up until the past 3-4 months, my standard package with Wildblue was $20. cheaper. However, over the past few months, I have had to purchase more and more extra gigs just to get thru the month. Even though, I have not changed my habits. Now, with Wildblue, I am paying close to $300 a month and fiber at $89, with unlimited data, is going to be the way to go. So, yes, I am switching over.
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Christine Conrad, Champion

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Understood. I would certainly switch myself if any ground based unlimited internet were to become available to me.
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Brad, Viasat Employee

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Hi Linda. 

It needs to be 480i/480p for "lowest" resolution as that's for standard definition. while there's not a clearly defined measurement saying X hours will stream for XGB we only say it lessens the blow. End of the day streaming can use quite a bit. Even if you're setting like your TV to the lowest resolution this will have to be done to each and every device as well. While we will not be able to see what you're streaming at we can confirm if that's where your data is going or not if you email us at exedelistens@viasat.com
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DSI-Daniel (Authorized Dealer)

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Linda,

What are you going to do when fiberoptics is obsolete? Yes, there will be a day. As for unlimited internet service, there is yet to be a such of thing. What you think is unlimited is actually a high data cap that is virtually impossible for one individual to reach.

So Linda, be mindful of your choice of words. Updates and upgrades happen everyday in the data and computer industry. My best advice is to ask your local dealer to help you find a solution.

This is all about customer service. Unfortunately, some customers refused to be helped.
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Linda Scott

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Daniel, firstly, I did not go thru a dealer. I am directly with wildblue/excede. Secondly, the attitude that you are displaying here, which comes shining thru, is exactly the opposite of customer service. You are commenting without full knowledge of the whole chain of events. 
At my age, it is doubtful that I will see fiber become obsolete. 

"What you think is unlimited is actually a high data cap that is virtually impossible for one individual to reach"

Hey Daniel, I think it is YOU  that needs to to be mindful of your choice of words. (By the way your statement sounded mildly threatening) because having a data cap that is so high I could never reach it, sounds AWFULLY GOOD to me!!

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