I'm only half way through priority data and my speeds are really slow in the evening

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Why is priority data subject to congestion slowdown? The marketing material that convinced me to sign up for this service explicitly claims that priority data is not effected by high traffic. Also, the customer service rep I just spoke with said it does and hung up on me when I wasn't satisfied with that answer.

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christian S.

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Posted 1 year ago

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Bev, Champion

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I would like to see the marketing material you refer to as I have never seen any that specifically states that high traffic does not affect speed so long as you have priority data remaining for the month.

Of course it does, each beam has a finite data capacity, when your beam is at or very near capacity, it's slower for everyone using the internet on that beam at that time. That is the nature of satellite and, truly ALL internet, it's just a lot less costly and, a lot easier and faster for land based providers to add more capacity that in is for Viasat to build and launch, then position and test, and finally get a new satellite operational and, providing service to us.
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christian S.

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See below
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christian S.

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christian S.

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See where it says "if you don't go over that allowance you'll remain in that best speed zone" ????
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christian S.

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"you'll get our best 12 Mbps download speeds."
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Bev, Champion

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That does not say "High Traffic or other factors such as weather, dish alignment, activity on your LAN etc... will not affect you speed if you are not over your priority data limit."

Per the Customer agreement, which you should have read before signing (I'm sure you did.):

The Service.  
1.1 Limitations.    The Internet Service is available at locations within the United States with an unobstructed view of the southern sky. You acknowledge all download and upload Internet Service speeds are “up to,” are not guaranteed and will vary.
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christian S.

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So priority speed that I'm paying for will NOT be available when their service is busy and I can go suck an egg because when i read the words "you'll get our best 12 Mbps download speeds." I should have assumed they were false ?

That's quite a business model. Over promise and under deliver. Disgusting.
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david, Champion

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What you want is not possible unless a company builds in a huge extra capacity that's not used 18 - 20 hours a day. This is NOT going to happen, especially with sat internet with more than a half billion dollars to make and launch a satellite and the couple years plus lead time to do so. Once it's launched, there is only so much through put for a satellite.
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Bev, Champion

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You should have read your customer agreement before signing it so that you would better understand what service you were paying for. 

I will never understand people that don't read legal contracts, agreements and such before signing - that's like buying a car without knowing what motor or what sort of warranty it comes with - if any or, buying a can that just says "food" and doesn't say what's in that can - you simply wouldn't do it.
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xode0000, Champion

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That's quite a business model. Over promise and under deliver. Disgusting.
Name me one ISP, or company of any kind for that matter, that doesn't use marketing materials like the ones that you posted and also doesn't have customer contracts that contain limitations on what the marketing materials advertise.  Every company does this.

Why does Exede put out the marketing materials you posted?  Because, if all Exede customers used the internet responsibly and if almost all of the websites on the internet weren't packed with useless bloat, then the Exede service would work according to Exede's marketing materials likely 95% or more of the time, for every customer.  The Exede service can deliver those speeds if its resources aren't wasted.

Why does Exede have customer contracts that contain the limitations that Bev referenced? Because, many Exede customers are wasteful and do not use the internet responsibly, and almost all websites on the internet are packed with useless bloat.  Exede is simply stating everything that can happen.
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Old Labs (VS1-329-L12FZ)

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Actually from that screen capture and regardless of any marketing hype, your "speeds" do appear a bit on the low side even during non-peak hours and even I would not expect those types of lows during consistently during peak hours while still on priority data. I do occasionally get your "highs" (8 - 9 Mbps) during peak hours while still on priority data, which I attribute to congestion. However, yours is a pretty small sample size to draw and firm conclusions.

Your speeds overall are closer to what I get on priority pass rather than priority data.

It appears that you're using a mobile device for that speed test. Have you run a test on a more traditional desktop or laptop with the same results? If normal on one those, a Google search on "mobile device slow WiFi" may yield some assistance. Suggestions include switching your router to 5GHz (or establishing two networks one for 2.5 2.4 GHz one for 5 GHz), changing channels, etc. Regardless, I'd investigate further.
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