If I switch to Liberty 12 - Boost 25, do I have to use your Wi-Fi modem? I already have a Wi-Fi modem?

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Marcia Elaine Berry

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Posted 2 years ago

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Old Labs

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The Boost 25 option requires using the new Exede Wifi Modem (modem, router, voice adapter all-in-one device). It appears it's router functionality is what supports the 25 Mbps speed. While the new modem appears to be available to all at this time, the Boost 25 option is limited to only certain service areas.

I remain skeptical of multi-function devices such as the new modem, but also because there's a lack of substantive technical documentation available regarding its features when compared to other routers (e.g. parental controls, traffic monitoring, bridging, etc.)     
(Edited)
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James E Besser

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At 68 Feel young with the Boost:) I like it very Good little more month but its worth it
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Christine Conrad, Champion

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The WiFi modem also has Ethernet connections that allow you to connect your present router to the modem so you have the functions you are used to with your router.
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Markgc, Champion

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I believe that there were/are issues when you try to run your own router plugged into the new Exede wifi router.
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Susan Jenulis

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I would like to know what those issues are as I had an airport extreme router plugged in to the exede modem and the router did stop working, making a lot of noise after working flawlessly for about 8 months.  Don't know if exede modem caused it, or the router gave out as it was about three years old and a rebuilt one at that.
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Markgc, Champion

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It looks like a lot of people have noise issues with the Airport Extreme Router

https://discussions.apple.com/thread/2694544?start=15&tstart=0

https://discussions.apple.com/thread/7429535?start=0&tstart=0

I believe it has a fan inside and the bearings probably fail - nothing to do with the Exede wifi router.  Some people have managed to lubricate the fan and others have replaced it.
(Edited)
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Old Labs

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The majority of issues I've seen here revolve around bridging, inability to bypass the router functionality of the new modem/router, the additional overhead of double network address translation going through two routers unless configured properly, etc. None that physically kill the other router that I'm aware of.

FWIW many of them can probably be addressed but the lack of any substantive "technical" documentation in the Exede Wifi modem user guide probably exacerbates the issues as folks start relying on a trial and error approach (i.e. let's see what this feature does). Some of that could also be attributed to the other router's lack of documentation in order to establish a symbiotic relationship between the two species ;)

The moderators have hinted that the Exede Wifi modem is a sign of things to come with the new satellite; however, I for one certainly hope that a pure modem only option remains available - many have invested heavily in their routers for features that appear not to be available with this new modem while at the same time some like me question the wisdom of multi-functional devices - when one function breaks they all tend to break and the convenience of an all-in-one device is negated.       
(Edited)
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Christine Conrad, Champion

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It reminds me of those combo TV/VCR or TV/DVD devices. Seemed like a good idea until one of the devices failed. If it was the TV that quit, you had to scrap the whole thing. Usually though, it was the media device that failed, not totally a bad thing, since the TV was still working. I agree with you Old Labs, I do hope that Exede does not force us to get the combo modems, I just don't like the idea at all. In my case, my modem is at the far end of a large house, and the WIfI signal would not be strong enough to use in my living room. I have my router located in the middle of the house, connected by the Ethernet cable to the modem.

Also, with all those three devices packed in to a small plastic case, I am sure that there the heat does create problems to the electronics, causing short life, or at least operational problems. I have seen that some of the subscribers with the WiFi modems have had to place a fan next to their modem to keep it from acting up with internet connection issues.
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Susan Jenulis

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Thanks for all the input above.  I agree, my airport extreme is a far superior router than the built-in exede router.  I usually use one or the other at a time, don't use both at the same time for different devices.  The exede router does not have the same level of bandwidth protection when using 5 vs 2.4 ghz.  I prefer the 5 ghz on the airport extreme as I seem to have easier, more dependable connections when on my cell phone over wifi.  And I especially agree that tech support is still not that familiar with what this new wifi modem does.  I keep getting a lighted envelope icon within the status circle on the exede modem..  no one seems to know what it means when it is lit. :(
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Diana, Viasat Employee

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Hi Susan,  Yes you need to use the ViaSat/Exede modem.  That is the one designed to work with our system.  Please give us a call and we will assist you with setting it up. You can reach us at 855-463-9333.
(Edited)
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Bobbie Wiseman

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does the modem cost extra when you change to this plan
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Exede Lindsey

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Hello Bobbie, 

The Exede WiFi Modem is available as an upgrade for an additional $5 a month in most areas. In some areas, the modem is available with Boost 25 — up to 25 Mbps download speeds. Where it’s available, the higher speeds can be added to your service for as low as $10/month. 

https://mysso.exede.net
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Bobbie Wiseman

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So if you get the boost 25, it still cost extra for the modem?
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Graham Drinkwater

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Most combination modem/routers have an option to switch off the routing and use it as just a modem. However, the Exede modem seems to have a dumbed down interface that does not allow this. Has anyone been able to get past this?

I have a commercial grade appliance that serves as a router, firewall, packet shaper, web proxy, data analysis, to name but a few features. Clearly a superior device to the one provided by Exede.

In the event there is no option to bypass (IP Passthrough) the router I will need to go back to a regular modem and do without the speedboost. The ability to manage my data is way more important than the nominal extra speed. Speed tests show that I rarely get more than 12 Mbps anyway.
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Paul

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I concur with your comments. Have you learned anything new since posting this?
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Alex, Viasat Corporate Communications

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