I want my refund

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  • Updated 3 years ago
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I cancelled my service 12/1. I was no longer in contract. The money was taken from my account, when the rep specifically told me it would not be. I called to complain was told I would have to wait 7-14 business days for a refund and I am still waiting! it has been longer than the stated time frame, my equipment was returned and received 12/19, so what is the excuse? in addition I can no longer get customer service to help me. Inexcusable!
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Vanessa

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Posted 3 years ago

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Concentric Circles

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Well you're no longer under any obligation to use mediation with them.  Call and tell them the refund better appear, or they'll see you in small claims court.
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ExedeEmerald

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Hi Vanessa, I can definitely take a look at your account and see what is going on with that refund. Please send me an email to exedelistens@viasat.com and I will be happy to assist. 

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