I’ve been charged for 20GB that I never received!

Did you get my email last week about how your new Texting Center didn’t correspond with your billing department?I wrote you that I got an email from you around Nov. 6th saying that I was over my limit and would be Throttled from then on. I went to my texting app and texted you, as directed, saying MORE and CONFIRM. I did this TWICE because it didn’t take the first time. It didn’t take the SECOND time either!So now you’re charging me for both of the ten GBs that I DIDN’T receive! Please correct this immediately! ************ address removed On Nov 16, 2017, at 5:36 PM, Exede Internet wrote:To view this email as a web page, go here. Exede logoHIGH SPEED INTERNET Your Exede Internet Bill is Ready DEAR PYE CHAMBERLAYNE*****We've generated an invoice for your account today. Your payment method on file will be charged. Here are the details Payment Method Credit Card Amount $99.99 Date 11/16/2017 Plan name exede - 15 GB Monthly data allowance 15 GB billing iconNeed help understanding your monthly charges? Read our guide to understanding your monthly statement. account iconVisit MyExede.net to:double chevron symbolsMonitor your data usagedouble chevron symbolsUpgrade your plandouble chevron symbolsChange your payment method contact iconsCustomer Support MyExede iconMyExede Customer Portal EB2017This email was sent to: email addressss removed This email was sent by: ViaSat, Inc.,provider of Exede and WildBlue Internet services349 Inverness Drive South, Englewood CO 80112We respect your right to privacy:Exede privacy policy