I set up my email on windows 10 but it won't work. I used the instructions on the viasast website to a tee. Why doesn't it work

  • 1
  • Question
  • Updated 5 months ago
  • In Progress
I know everything is correct but I get a message that says something went wrong. It just doesn't say what. I am connected to the internet and I know the password is right
Photo of feathers556


  • 0 Posts
  • 0 Reply Likes

Posted 5 months ago

  • 1
Photo of Voyager


  • 842 Posts
  • 294 Reply Likes
It is hard to provide help remotely without knowing a lot more details. What email client are you using, for example. What email hosting service? What is the url for the instructions you followed? What exactly does the error message say? Have you googled that precise text in the error message?
Photo of Homeskillet


  • 845 Posts
  • 424 Reply Likes
What Voyager said.
Photo of Old Labs

Old Labs

  • 780 Posts
  • 778 Reply Likes
Are you a new subscriber to Viasat (within the last year or so)? Viasat no longer offers email accounts to new subscribers. At the same time, some of the older wildblue.net and exede.net accounts have been terminated. From the web site:

Viasat continues to support the WildBlue and Exede email services. But Viasat Internet does not offer an email service. We recommend using Google’s free Gmail as the most full-featured and secure email service available. You can continue to access your WildBlue and Exede email at mail.exede.net or mail.wildblue.net.
If one of those try accessing through the links provided using your browser  to verify it's functional and note the Viasat recommendation there (as well as everybody else's recommendation and the term "continues to support" is used loosely).
Photo of Diana

Diana, Viasat Employee

  • 2445 Posts
  • 481 Reply Likes
Hello,  If you need further assistance, please call Customer Care at a855.463.9333
Photo of GabeU

GabeU, Champion

  • 2585 Posts
  • 1606 Reply Likes
Along the lines of what Old Labs posted, I use both Gmail and Outlook (the email website, not the client) and they work very well.  Plus, you can always continue using them, no matter what ISP you may have in the future.