i receive email on my tablet, but can't send. It says server password has changed. Enter the new password. What is that?

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  • Updated 3 years ago
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Username and password for my wildblue email account have not changed.
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Carol Stafford

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  • confused

Posted 3 years ago

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Carol Barker DeCosta

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BINGO!!!!!!!!!! I have an IPad, since Wildblue went to the new platform my IPad also receives mail but WILL NOT send mail, my message tells me incorrect e mail or password!!! HELLO, we have one email and one password, Our e mail is fine on the desk top but does not work on my IPAD, Wildblue tried to tell me to call apple, that is was their problem, not!!! Wildblue is screwed for tablet and sending e mails, e mail works on my phone through Verizon, go figure. I have talked to high up tech support at Wildblue and had them put in my e mail and password, still does not work!!!!!!!!! I am pretty aggravated with Wildblue!! They do not know or have the answer for the fix for this, my Ipad is the new one that I got at Christmas!!!!!!!!!!!!!!!!
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Diana, Viasat Employee

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Carol, try this link as well. http://help.exede.net/articles/General/POP-IMAP-settings-for-Exede-and-WildBlue-email 

 NOTE: To avoid error messages, it's a good idea to first 
delete your existing wildblue.net or exede.net account on your phone before 
setting up the new account.

If this doesn't work please send your account and contact information to exedelistens@viasat.com. I'm sure we can assist you with this issue.  
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Diana, Viasat Employee

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Hi  Carol,   I;m sorry you are not able to send email on your tablet.  I am including a link that gives all the setting needed.  This includes various links to specific email clients.
 NOTE: To avoid error messages, it's a good idea to first
delete your existing wildblue.net or exede.net account on your phone before
setting up the new account.

Let me know if this worked for you.  If not, send an email to exedelistens@viasat.com with your account and contact information
(Edited)
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Carol Stafford

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Write a reply :   Excede Diana, Yes, the instructions worked and I'm now sending email from my tablet again.  Thank you very much.
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Carol Barker DeCosta

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I also printed off the instructions, I was able to send 2 emails, several hours later I went back to the I pad to send another e mail and the error messages were there again, incorrect user name or password!!!!!!!!! Is it because we have more than one device with the same e mail and password? This is still a problem, I pad WILL NOT SEND E MAIL!!!!!!!!!!!!!!!! DISGUISTED!!!