i ordered a new phone box a week ago and still have not received it.no phone now for a week, help

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i ordered a new phone box a week ago and still have not received it.no phone now for a week, help
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Lynn Ott

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Posted 2 years ago

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Brad, Viasat Employee

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Hello Lynn

Please call us at 855-463-9333 and we can check the status. Keep in mind we have to ship it from our warehouse and that could take up to a week to do so. In addition, to process the request could take up to 72 hours