I’m paying too much money for terrible service

  • 3
  • Problem
  • Updated 1 month ago
  • Acknowledged
You’re charging me $116.00 + change per month and yet, my service is SO SLOW that I cannot stream Anything Nor can I use my WIRELESS PRINTER! I have called about this and was told that “in order to get the speed you require, you have to have our router” I was then told “we don’t have anything like that in available in your area”
Photo of Victoria Lynn Miller

Victoria Lynn Miller

  • 0 Posts
  • 0 Reply Likes
  • Frustrated and Angry

Posted 1 month ago

  • 3
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3247 Posts
  • 1865 Reply Likes
Okay. I will bite. First, what plan do you have? Second, what speeds are you seeing? Third, are you still using priority data?
Photo of GabeU

GabeU, Champion

  • 796 Posts
  • 462 Reply Likes
How is it that you are trying to connect to your wireless printer?  What is your setup for doing so?  
Photo of GabeU

GabeU, Champion

  • 796 Posts
  • 462 Reply Likes
My own printer isn't wireless, but a couple of weeks ago I set up my folks' new wireless printer, which was an adventure, as I'd never done it before.  Theirs runs through their D-Link router.  

Still, I've got to figure out the settings to allow the printer to be off and not have the laptop scream at them because it can't communicate with the printer.  They print maybe once or twice a month, so leaving the printer on all the time is a waste.   There's got to be a setting somewhere in the printer software on the laptop, as I can't imagine that ever person out there with a wireless Brother printer has to have it on all the time.  I've just got to find that setting.  I searched through the owner's manual PDF and couldn't find anything, so it's going to be one of those "search until you find it" things.  I've just got to get over there to do so.  
Photo of Andy Schack

Andy Schack

  • 854 Posts
  • 753 Reply Likes
Wireless printers are one of the banes of my existence. The software is awful. I made the mistake of helping a customer with their wireless printer a few years ago.....never again.....each and every time she had a problem printing something or some goofy message popped up on her laptop she wanted me to come out and "take a look at it...after all, YOU set it up for me"

You live and learn. 

Andy
Photo of VeteranSatUser

VeteranSatUser, Champion

  • 3247 Posts
  • 1865 Reply Likes
That is why I put in a "network" printer through the router. I can still print from any computer in the house, but operates through the router's print server. Works great and less hassle.
Photo of GabeU

GabeU, Champion

  • 796 Posts
  • 462 Reply Likes
Unfortunately, the printer is on the other side of the room from the router, but with a couple of furniture moves that could change.  Then I could connect the printer to the router using a LAN cable and set it up like you're talking about, ending this whole connection message debacle.  They could then just turn the printer on when they need to use it and leave it off when they don't.  
Photo of Bob Lexus

Bob Lexus

  • 22 Posts
  • 6 Reply Likes
To Andy - when asked to connect printer, I say "I probably can as a courtesy but if I can't get it within 5 minutes, its above my pay grade.
Play with the menu for a minute and you will stumble on what you need

Once you have messed with a few printers it ain't hard at all.
What is often the hardest, is the Windows part of the deal.

Get the printer connected to network not bad - Windows computer to printer is another story sometimes & someone else's job
Photo of Suzy Evans

Suzy Evans

  • 5 Posts
  • 0 Reply Likes
Yep me too, I pay 150 for an unlimited that’s not really unlimited, crappy speeds and ripoff billing issues, should’ve kept dtv
Photo of G E

G E

  • 33 Posts
  • 5 Reply Likes
I agree lousy service. I have unlimited silver up to 30 mbps my ass barely get 1% of that speed